Wave

Senior Manager, eCommerce Mobile Digital Experience

Wave$120K — $150K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • Experience in product management, digital experience, or eCommerce
  • Prior experience leading teams in a digital environment
  • Strong background in Agile methodologies for customer-facing feature development
  • Experience collaborating across Sales, Marketing, UX, Engineering, and Analytics
  • Familiarity with mobile sales and subscription product journeys
  • Demonstrated use of AI or automation tools to enhance productivity.

Responsibilities

  • Lead the execution and enhancement of mobile sales features on Spectrum.com
  • Manage and mentor a team of product managers and delivery professionals
  • Translate business goals into actionable delivery plans and prioritized team backlogs
  • Collaborate with cross-functional teams to deliver high-quality releases
  • Drive continuous improvement in mobile shopping and checkout experiences
  • Utilize analytics and AI tools to identify and validate feature performance
  • Ensure effective documentation and communication with stakeholders.

Benefits

  • Office environment with a hybrid schedule (four days onsite/one day remote)
Full Job Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for shaping seamless mobile shopping journeys and leading teams to deliver innovative digital solutions? As Senior Manager, eCommerce Mobile Digital Experience at Spectrum, you'll oversee the strategy and execution of mobile sales features on Spectrum.com, ensuring customers can easily explore, evaluate, and purchase mobile products. Your leadership will accelerate our digital growth and enhance how millions of customers interact with Spectrum every day.

How You'll Make an Impact
  • Lead the execution and enhancement of mobile sales features and capabilities across Spectrum.com
  • Manage and mentor a team of product managers and delivery professionals to drive exceptional mobile experiences
  • Translate business goals into actionable delivery plans, roadmaps and prioritized team backlogs
  • Collaborate with Engineering, UX, Marketing, Sales and Analytics to deliver high-quality releases while maintaining speed and customer satisfaction
  • Drive continuous improvement in mobile shopping and checkout flows through experimentation, testing and optimization
  • Use analytics and AI-enabled tools to identify friction points, validate feature performance and scale successful initiatives
  • Ensure strong delivery practices including documentation, release readiness, risk management and effective communication with stakeholders

Working Conditions
  • Office environment (four days onsite/one day remote)


What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's degree or equivalent experience

Experience
  • Experience in product management, digital experience or eCommerce
  • Prior experience leading people or delivery teams in a product or digital environment
  • Strong experience delivering customer-facing features within an Agile operating model
  • Experience partnering cross-functionally with Sales, Marketing, UX, Engineering and Analytics

Skills
  • Familiarity with mobile sales, subscription products or device-driven purchase journeys
  • Experience with experimentation, A/B testing and optimization frameworks
  • Data-driven mindset with an ability to use insights for prioritization and iteration
  • Demonstrated use of AI or automation tools to improve productivity, insight generation or decision-making

Preferred Qualifications

Education
  • Advanced degree preferred

Experience
  • Experience supporting eCommerce or subscription-based businesses
  • Background working on high-traffic consumer websites or mobile-first experiences
  • Experience partnering across marketing, sales, product, UX, analytics and technology teams

Skills
  • Experience in wireless, telecom or subscription-based businesses
  • Experience optimizing multi-step checkout or device selection flows
  • Familiarity with CMS-driven platforms and content-heavy environments

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About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Founded
2011

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