Quest Diagnostics

Senior Manager, E-Commerce Analytics (Remote)

Quest Diagnostics • $100K — $130K *
Huntington, NY 11743In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years e-commerce analytics experience with Google Analytics or equivalent tools
  • 3+ years experience using TealiumIQ or similar tag management tools
  • Bachelor's Degree in Statistics or Marketing, or equivalent experience
  • Proven track record of influencing decisions with measurable impact on KPIs
  • Strong data visualization skills using tools like Tableau or PowerBI
  • SQL proficiency with data platforms like Snowflake or BigQuery
  • Advanced Excel skills; capable of handling complex datasets

Responsibilities

  • Drive e-commerce performance reporting and provide insights to inform business priorities
  • Act as an analytical partner for Site Merchandising and Marketing teams
  • Build and maintain user-friendly dashboards for stakeholder self-service
  • Analyze customer behavior to identify growth opportunities along the funnel
  • Monitor and evaluate marketing channel performance with a commercial perspective
  • Deliver merchandising analyses to support range and pricing decisions
  • Manage tag management and data integrity to ensure reliable analytics

Benefits

  • Collaborative work culture in a remote environment
  • Opportunity for professional growth in a fast-paced company
  • Access to advanced analytics tools and technologies
  • Focus on impactful insights rather than just reporting
Full Job Description
Job Description

The Senior Manager, E-Commerce Analytics is a commercially-minded analytics role, responsible for delivery of insights to grow the business. This person sees data as a means to improve business results, not just report them. They will partner closely with peers and leadership across Site Merchandising, Marketing, Digital Product and the broader questhealth.com team to advance data-driven decision-making and accelerate the growth of Quest's consumer e-commerce business. This person works autonomously, earns trust quickly across stakeholder groups, and is as comfortable discussing needs with and presenting to senior leaders as they are in a data model.

Responsibilities

This position is responsible for partnering with stakeholders to develop a suite of tools/dashboards to allow self-service insights, providing expert insight into Quest Diagnostic's e-commerce business, measuring and analyzing product, campaign, traffic/funnel, and channel performance, and providing a diverse set of stakeholders with regular reporting on business and marketing trends. This position will report to the Director of E-Commerce Analytics and will work daily with Site Merchandising, Marketing, Digital Product, and other cross-functional teams.

Key responsibilities:
  • Drive e-commerce performance reporting across website traffic, conversion, and revenue - providing regular and ad-hoc analysis that directly informs commercial priorities
  • Act as the analytical partner to both the Site Merchandising/Commercial team and the Marketing team, understanding each team's goals and proactively surfacing the insights that move them forward
  • Build and maintain dashboards and reports that are genuinely used - not just built and forgotten - ensuring stakeholders have what they need to make fast, confident decisions with minimal additional analysis required in most use cases
  • Analyse customer acquisition, retention, and buying behaviour to identify revenue growth opportunities across the full funnel
  • Partner with Marketing to monitor and evaluate marketing channel performance (paid search, social, SEO, email, affiliate, etc) with a commercial lens - not just traffic metrics
  • Partner with Site Merchandising to deliver and evolve category and merchandising analysis using internal data and market research tools to support range, pricing, and promotional decisions
  • Manage tag management and data layer integrity (TealiumIQ), partnering with Digital Product, Merchandising, and agency teams as needed to ensure clean, complete data collection for all relevant business and technical questions relating to features and buyer behaviour. Ensure this data is then appropriately and compliantly sent on to relevant analytics tools
  • Working directly with stakeholder teams, support the identification and documentation of A/B and multivariate testing opportunities to improve conversion rate, average order value/revenue per visitor, and other measurable commercial and customer-experience metrics to be funneled into A/B testing program[ks1]
  • Identify and communicate trends, insight, forecasts, and plans with recommendations to management team.
  • Provide ongoing analysis of customer demographics and buying behavior.
  • Communicate findings clearly to senior stakeholders - with a point of view, rather than just outputs


Success in this role will be measured by business impact rather than reports produced, and will be across three main dimensions:
  • Providing regular, meaningful, insights across actionable key metrics and spaces to commercial teams that drive business results, including regularly adapting these based on business changes and identifying trends within the results;
  • Developing dashboards and other tools to support the ability of stakeholders across key business areas to self-service meaningful insights and drive business change;
  • Completing analysis to answer prioritized business questions and provide insights relevant to commercial performance and drive decisions as directed.


Qualifications

Required Work Experience:
  • 5+ years previous e-commerce analytics experience using Google Analytics or equivalent (GA4, Adobe Analytics, Mixpanel, etc.), ideally within a DTC brand, consumer health/wellness, or supporting other high-growth retail business(es)
  • 3+ years previous hands-on experience using TealiumiQ or equivalent tag management tool (Adobe Launch, Adobe DTM, or Google Tag Manager)
  • Bachelor's Degree in Statistics or Marketing, or equivalent combination of experience and education.
  • Proven track record of commercial impact - you can point to decisions you influenced and the results that followed across Key Performance Indicators (KPIs) including Revenue, Conversion Rate, GM$, Revenue per Visitor
  • Strong data visualization skills (Tableau, PowerBI, Looker, Looker Studio)
  • SQL proficiency using Snowflake, BigQuery, Redshift, or similar
  • Advanced Excel skills; comfortable working with large, imperfect, and incomplete datasets across multiple sources
  • Well-developed quantitative skills and analytical thinking
  • Ability to deal with ambiguity and a changing environment
  • Proven ability to work in a team-oriented environment, remote experience ideal
  • Self-directed with strong prioritization skills; thrives without constant direction from above but by working with peers to determine impact and relative importants
  • Ability to meet concurrent, rigorous deadlines in a fast-paced environment


Preferred Work Experience:
  • Experience with behavioral analytics tools (e.g. Mouseflow, ContentSquare, FullStory, HotJar, etc)
  • Experience with a Customer Data Platform (Teailum AudienceStream or equivalent)
  • MBA or advanced degree in statistics preferred.
  • Certification in e-commerce analytics tools (Google Analytics 4, Adobe Analytics, or Mixpanel), data visualization tools (Tableau / PowerBI / Looker / Looker Studio) and/or tag management tools (Tealium / Google Tag Manager / Adobe Launch)
  • Advanced SQL and use of database query tools (Snowflake, Google BigQuery, dBeaver, Redshift)
  • Experience with statistical Analysis software / programming languages like SAS, R, or Python
  • Comfortable with JavaScript, CSS, jQuery
  • Familiarity with A/B and Multivariate Testing tools (Adobe Target, Optimizely, Google Optimize, VWO, Monetate)
  • Previous experience with another consumer healthcare, diagnostics, or other regulated consumer products company
  • Experience using AI tools (chat, IDE, CLI, MCP) in analytics to drive e-commerce performance


Physical and Mental Requirements:
  • Team-oriented with the ability to work well with diverse, cross-functional teams in a remote, matrixed organization
  • Capable of working autonomously in a fast-paced, high-growth environment
  • Can self-prioritize tasks, multi-task, and context switch as needed
  • Must be comfortable with a deadline-driven environment
  • Ability to follow verbal or written instructions, asking questions and gathering additional information as relevant
  • Excellent communicator - able to tailor insights to different audiences, from trading teams to senior leadership
  • Able to work in the details but keep the overall business value and ask in mind; ensuring meaningful insights and trends are drawn from analysis
  • Able to adjust to change and shifting priorities as business needs evolve
  • Sitting for long periods at a time


About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Healthcare
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ
DGX
* Ladders Estimates

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