Job Number: J0926-0115
Posting Date: September 17, 2026
Closing Date: October 2, 2026
Job Title: Senior Manager, Divisional Support and Resource Planning
Branch/Department: Toronto Reference Library
Division: Branch Operations & Customer Experience
Employment Type: Permanent Full Time
# of Open Positions: 1
New vacancy: No
JOB SUMMARY:Reporting to the Director, Branch Operations and Customer Experience, the Senior Manager, Divisional Support and Resource Planning will have an overall operational role in planning, operations and coordination for the Branch Operations and Customer Experience division.
DUTIES: - Provides organizational vision, leadership and direction for services, functional areas, special projects and service committees
- Plans, implements and evaluates departmental or area programs and services to ensure that they meet community needs, are cost-effective and support the organization's strategic agenda
- Designs, manages and monitors performance measures for the area of responsibility
- Effectively communicates policies, programs and services to internal and external stakeholders
- Develops goals and objectives for areas of responsibility and monitors achievements in relation to these goals
- Represents the Library in appropriate community and professional organizations
- Plays a lead role in marketing and promoting service to local or targeted communities
- In consultation with the Toronto Public Library Foundation, explores new service and partnership opportunities with public and private sectors; assists with fundraising, grant and sponsorship initiatives
- Helps define, articulate and champion the Library's role in a diverse and changing urban environment
- Participates in the development of capital and operating plans and budgets
- Contributes to the development of the Library's strategic direction and mission at the departmental and corporate level
- Ensures delivery of high calibre service, support and coordination within the division
- Provides timely and accurate issue management, including communication with staff, residents and councillors
- Provides divisional planning, including research, policy and project management
- Provides overall senior level support, including report writing, for the Director
- Hires new staff, transfers, promotes, approves wage increases and confirms performance evaluations
- Disciplines, terminates, participates in grievance procedures and administers collective agreement as required
QUALIFICATIONS: - Post-graduate university degree in library or information science from an accredited program, or a recognized library degree equivalent
- Significant management experience, technical knowledge and proficiency gained through a minimum of seven (7) years of progressively more responsible positions in public library service including community development, operations planning, budget preparation and analysis, service delivery, project management and a general proficiency in the range of technical and operational issues facing the division
- Demonstrated ability to operate as a fully accountable project leader and as a member of a management team, and self-directed work teams
- Demonstrated competencies that include highly developed human relations, communication, negotiation, analytical and conflict resolution skills
- Experience in managing a team of professional and support staff, preferably in the area of responsibility
- Proven ability in change leadership
- Demonstrated ability to establish effective working relationships and collaborative work approaches with both internal and external contacts
- Committed to providing efficient, responsive and innovative service to clients
- Demonstrated capacity for service planning, problem solving, results orientation and creativity
- Highly developed oral and written communication skills
- Knowledge of developments in library field and relevant legislation
This is a really exciting time to be working in libraries when economic, political, social and educational sectors are focused on the critical importance of the knowledge economy and managing exponential change and technological disruption. It is also a time when libraries are being recognized as catalysts for our cities' success and our neighbourhoods' resilience and renewal. No other public institution has the mandate and reach, physical and technical infrastructure, talent and community presence to empower Torontonians the way TPL does.
SALARY: $126,000 - $176,140 (GRADE 8 - 2026 RATE)
Are you interested in this job?
