American Express

Senior Manager-Digital Product Operations

American Express$120K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in Project Management or Data Operations Management
  • Experience coordinating with engineering and analytics teams for project delivery
  • Demonstrated ability to adapt quickly and learn fast in dynamic situations
  • Strong interpersonal skills for effective collaboration across diverse teams
  • Customer-centric mindset focused on product and capability alignment
  • Proficient in SQL for data querying and analysis
  • Experience translating complex business requirements into actionable solutions

Responsibilities

  • Serve as primary contact for business partners to identify and resolve platform migration issues
  • Work with cross-functional teams to brainstorm and prioritize innovative solutions
  • Apply strong analytical skills to project management and support legacy platform migration
  • Manage data governance and map relationships across different systems
  • Identify and maintain accurate reference data for various business processes
  • Drive timely project delivery in collaboration with business partners and capability teams
  • Successfully manage multiple priorities and develop creative solutions for challenges

Benefits

  • Access to innovative technology and data insights
  • Collaboration with a diverse team across multiple locations
  • Opportunities for professional growth and development
  • Conducive environment for strategic thinking and problem-solving
  • Chance to influence transformational change within the organization
Full Job Description
Job Description

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data Products (EDP) organization is part of the American Express Technology Group. EDP manages the Big Data Ecosystem which helps to centralize data across the company with built-in governance and democratization of access to a broad user community. The team is driving the future of our business by building products and platforms that deliver trusted and quality data for decision science processes, big data applications and analytical users. We are looking for Product Operational Managers across different work streams - Cornerstone, BI and Lumi. This role works closely with Business, Technology, and Infrastructure partners to address multiple initiatives across the enterprise in adoption of new platform, migration of current processes and uplift of current data governance and data processes to provide a well-defined data warehouse in support of enterprise initiatives.

Responsibilities

  • Function as the primary point of contact with business partners to help identify, prioritize and resolve requirements and/ or issues to help drive migration/enablement on new Google Big Data platform
  • Collaborate with cross-functional partners across multiple lines of businesses to brainstorm innovative solutions, capture requirements and benefits and drive a common future vision
  • Strong analytical skills and business acumen with a focus on project management strategies and driving the delivery of projects in support of migration off legacy platform
  • Basic knowledge of data governance and data mapping /data relationships between different systems and business lines to create a unified "single source of truth".
  • Ability to identify, create, update, and maintain accurate reference data, such as product types, industry codes, and client information
  • Self-starter that can identify and drive opportunities to ensure timely delivery of projects in conjunction with business partners and alignment with capability teams.
  • Demonstrates the ability to successfully manage multiple priorities under pressure
  • Ability to come up with a variety of solutions to come up creative solutions for problems.


Qualifications

  • 2+ years of experience in Project Management or Data Operations Management with proven track record in managing projects, data analysis, and meeting key deadlines
  • Work closely with engineering, data, analytics and product management teams to deliver results
  • Shows a genuine personal dedication to successfully completing all projects with an ability to learn rapidly and adapt quickly to changing situations
  • Excellent interpersonal skills, must be comfortable working continually on a diverse team spanning multiple locations with accountability for keeping commitments
  • Customer centric mindset with an ability to think in terms of products and capabilities required to deliver on a business strategy.
  • Ability to translate complicated business requirements into multiple solution options and analyze the pros/cons of various approaches
  • Ambitious with strong interpersonal and communication skills, both verbal and written
  • Ability to present strategies to leaders and drive decision-making
  • Proficiency in SQL is required to query and analyze data
  • Able to interpret complex data structures and ensure accuracy in highly structured datasets.
  • Work across business partners in different organization to rationalize data, align on business definitions, publish and maintain/update as business changes
  • Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change
  • Confidence and the ability to handle ambiguity, multiple tasks, shifting priorities and set schedule to meet deliverables (works with a positive attitude, be flexible, and prioritize tasks)
  • Strategic thinker, who is able to combine technical skills with overall business strategy to creatively resolve complex problems in a dynamic environment
  • Previous Google Cloud Experience a plus.
    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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