The Manager of Technical Delivery oversees a team of individuals responsible for the consultation, implementation, and escalation of new and existing customer software implementations. The position includes hiring and staff forecasting, performance management, skills development and mentoring as well as client escalations. This position assures the resources are maintained at acceptable chargeable and productive utilization levels and works closely with the other parts of Client Services to gain efficiencies and maintain a high level of client satisfaction. In addition, this position requires a deep technical understanding of the applications in their area and will assist with project troubleshooting and tasks as needed to support the team. • Applies people leadership and leading knowledge skills and experiences to attract, retain, inspire and develop team members. Builds successful cohesive teams. Creates and collaborates on the vision and direction for their team and business segment. Takes accountability for their team's performance. • Identifies group level challenges, recommends and executes solutions. Solves considerably difficult business problems through both effective use of financial and technology management while leveraging human resource management. • Accepts feedback from supervisors and peers; learns from successes and failures. Expresses thoughts and opinions in a productive manner about improvements in capabilities. Instills confidence in junior & senior members of the team. • Is highly effective in interacting with peers, teams, business partners, & management to align strategy & objectives to a solution outcome. Utilizes proper latitude & autonomy. • High degree of proficiency implementing, testing and supporting Deluxe software and subcomponents Basic Qualifications (BQs) • Bachelors in Business Administration or Information Systems and 5 years experience or HS/GED and 9 years experience. Preferred Qualifications (PQs) • 7 years of related experience and 3 years of management experience. • Excellent communication skills both written and verbal towards both technical and non-technical audiences. • Strong leadership skills. • High degree of proficiency implementing, testing and supporting service delivery software and subcomponents. Experience working within a modified agile scrum framework. • Exceptional analytical skills, customer service orientation, detail orientation and administrative skills. • Ability to navigate and manage ambiguous situations; manage changing, competing and conflicting priorities; and multitask effectively, while balancing urgency, speed, accuracy and consistency. • Strong technical aptitude with Microsoft Office products required Additional Basic Qualifications: Must be 18 years of age or older Compensation The compensation range for this position is $125,000.00 - $140,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.