Stryker Corporation

Senior Manager CX Design - Remote

Stryker Corporation$135K — $225K *
US-AnywhereRemote in Portage, MI
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field.
  • At least 10 years of experience in customer experience or related design roles.
  • Minimum 3 years of experience in people management.
  • 8+ years creating wireframes and prototypes using Figma, Sketch, or Adobe XD.
  • 5+ years applying customer journey mapping methodologies.

Responsibilities

  • Lead customer journey mapping initiatives for enhanced digital experiences.
  • Define and execute customer experience design frameworks and methodologies.
  • Create wireframes, storyboards, and prototypes to aid product planning.
  • Partner with data teams to design and evaluate user experiences through A/B testing.
  • Establish governance for customer experience standards and documentation.
  • Develop design standards and pattern libraries with cross-functional teams.
  • Identify and address customer experience gaps to improve satisfaction and success rates.
  • Manage and mentor a customer experience designer, setting clear goals and direction.

Benefits

  • Remote work flexibility with a strong preference for candidates near Portage, MI or Mahwah, NJ.
  • Opportunity to influence and improve customer experience at an enterprise level.
  • Collaboration with cross-disciplinary teams on impactful projects.
Full Job Description
Work Flexibility: Remote

This role sits at the center of that transformation-shaping how ideas become intuitive, connected, and measurable digital experiences. If you are motivated by building scalable experience practices and leading teams that turn insight into impact, this is an opportunity to influence change at enterprise scale.

What you will do
  • Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end-to-end lifecycle.
  • Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.
  • Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.
  • Partner with insights and data teams to design, test, and evaluate multi-variant and A/B experiences, translating findings into prioritized design improvements.
  • Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.
  • Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.
  • Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.
  • Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.


What you will need

Required
  • Bachelor's degree (minimum).
  • Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field.
  • Minimum 3 years of people management experience.
  • Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
  • Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design.

Preferred
  • Master's degree in Human-Computer Interaction, Interaction Design, Service Design, or a related discipline.
  • Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams.
  • Experience using AI-supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks.
Additional Information
  • Work arrangement: This role is remote; however, there is a strong preference for candidates located near Portage, MI or Mahwah, NJ to support collaboration and on-site engagement as needed.


United States of America Pay Ranges:
  • USN: $135,600 - $225,900 USD Annual
  • US5: $142,400 - $237,200 USD Annual
  • US10: $149,200 - $248,500 USD Annual
  • US15: $155,900 - $259,800 USD Annual
  • US20: $162,700 - $271,100 USD Annual
  • US30: $176,300 - $293,700 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Stryker Corporation – Where Talent Meets Opportunity

At Stryker, we believe in turning the challenges of today into the breakthroughs of tomorrow. Join us in our mission to improve healthcare around the world.
Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ

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