Advanced Micro Devices, Inc

Senior Manager, Customer Operations

Advanced Micro Devices, Inc • $130K — $180K *
San Jose, CA 95123In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in customer operations or semiconductor industry
  • Proven ability to lead and mentor teams effectively
  • Expertise in utilizing AI tools and integrating them in processes
  • Strong project management skills and ability to drive initiatives
  • Excellent communication skills for executive stakeholder engagement
  • Proficiency in Excel, PowerPoint, Power BI, and Power Query

Responsibilities

  • Manage the customer-facing operational team for AMD
  • Develop and maintain key strategic relationships across management levels
  • Drive important projects and offer consultative support to management
  • Facilitate consensus-building among team members and remove obstacles
  • Provide mentorship and tools for team development and success
  • Lead the implementation of new operational processes and gather feedback
  • Engage customers through regular business reviews and operational meetings

Benefits

  • Opportunity to work in the innovative semiconductor industry
  • Hybrid work environment in San Jose, CA
  • Support for professional development and career planning
  • Collaborative culture focusing on operational excellence
  • Engagement with senior management and strategic partners
Full Job Description
Senior Manager, Customer Operation

THE ROLE

Senior Manager, Customer Operations leads a team responsible for managing end-to-end operational activities between AMD and its customers. This role builds and maintains strong, sustained relationships across both customer and AMD organizations at operational and management levels. Leveraging these partnerships, the Senior Manager ensures alignment of expectations, drives continuous improvement in operational processes, and effectively resolves issues related to orders, supply, delivery, forecasting, and other key operational areas.

In addition, this leader manages and develops a high-performing team to achieve organizational objectives. The Senior Manager is responsible for coaching and developing employees, while also establishing and tracking performance metrics to continuously improve team effectiveness and operational outcomes.

KEY RESPONSIBILITIES
  • Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
  • Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
  • Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
  • Build consensus within team and help to remove obstacles for employees
  • Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization's capability
  • Mentor and coach team to proliferate knowledge and strive to close any gaps
  • Enable effective and efficient service through operational excellence and customer collaboration
  • Provide leadership and collect feedback in the implementation of new processes in support of the strategy
  • Engage with customers through quarterly business reviews and operational meetings
  • Provide guidance and support on operational issue resolution
  • Support customer operations through a high-level understanding of business processes and procedures


PREFERRED EXPERIENCE
  • Extensive related industry experience with demonstrated semiconductor expertise
  • Substantial managerial experience
  • History of utilizing AI tools and driving adoption amongst team required
  • Ability to create tools using Power Query preferred
  • Solid managerial skills & project management experience
  • Possess understanding of business strategy and the ability to identify areas for process improvement
  • Strong problem-solving skills and the ability to implement solutions
  • Ability to write executive communications
  • Strong oral and presentation skills, and can discuss operational concept with customer, management and team
  • Strong Excel, PowerPoint and Power BI skills
  • Ability to manage conflict internally and externally
  • Experience in developing and strengthening customer relationships
  • Strong analytical skills required, with the ability to manage cross functional dependencies
  • Minimal travel may be required
  • Ability to deal with uncertainty
  • Takes mentoring role providing feedback and coaching


ACADEMIC CREDENTIALS:
  • Bachelor's degree


LOCATION:
  • San Jose, CA


This role is not eligible for visa sponsorship.

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About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

Work You’ll Do

At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

Transform Your Career

AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Explore Job Opportunities

From engineering to marketing, AMD offers a range of career paths that cater to diverse skills and interests. Our hiring process is designed to be transparent and engaging, helping you to understand where you fit within our team and how you can contribute to our collective goals.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Explore the opportunities to join a company that’s committed to your career growth and to innovation in the technology sector.

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Interview and Resume Tips

Prepare for your future with AMD by accessing resources that help you craft your resume and excel in interviews. Our goal is to help you showcase your best professional self and align your skills with the needs of our dynamic team. At Advanced Micro Devices, Inc., we empower our employees to innovate, lead, and grow. Join us in driving the future of technology while building a rewarding and sustainable career.
Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Manufacturing & Automotive
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ
AMD
* Ladders Estimates

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