The Opportunity:
Sr. Manager, Customer Logistics - Walmart & Sam's Club*This is a remote opportunity and requires travel as needed.The Sr Manager, Customer Logistics for Walmart and Sam's is a key leadership role driving the next phase of growth for our business across Walmart Inc. This role owns the customer supply chain relationship for Walmart and Sam's Club and builds a data-driven organization that expands on our current Retail Link data, programs, and processes to strengthen collaboration, service, and profitability. The leader will build and lead our supply chain analytics capability leveraging Scintilla to generate deeper insights into demand, service, and cost-to-serve performance. This role serves as the primary supply chain point of contact for Walmart Inc., with accountability for order fulfillment, service execution, collaborative planning, and value creation across the full Walmart and Sam's relationship. A key expectation is to mature joint business planning and analytics capabilities that create a durable competitive advantage through advanced collaboration, predictive insights, and flawless execution.
What You'll Own: - Serve as the senior supply chain leader and primary point of contact across Walmart Inc., owning the strategy and execution for the next phase of growth for Walmart and Sam's.
- Lead, develop, and scale a dedicated team of logistics analysts, coordinators, and analytics professionals supporting Walmart and Sam's accounts.
- Own end-to-end order management and fulfillment for Walmart and Sam's accounts, ensuring service excellence and consistent case fill, OTIF, and in-stock performance.
- Expand and mature the use of Walmart Retail Link data, building new programs and processes that deepen data-driven decision-making across the account.
- Build and lead our supply chain analytics capability leveraging Scintilla to deliver predictive insights on demand, service, forecast accuracy, and cost-to-serve.
- Build predictive analytics and dashboards that track KPIs such as fill rate, in-stock %, OTIF, and forecast bias using Retail Link, Scintilla, and internal data sources.
- Develop direct relationships and partner closely with Walmart/Sam's replenishment and supply chain leadership to proactively manage supply, forecast accuracy, inventory positions, and order efficiency.
- Lead the design and deployment of CPFR strategies with Walmart and Sam's to integrate customer insights into our IBP demand and supply planning processes.
- Establish joint forecasting, replenishment, service, and business review cadences to strengthen alignment and collaboration between sales, customer needs, and supply chain execution.
- Partner with sales, demand planning, and supply chain planning to integrate outputs from CPFR and business reviews into the IBP process.
- Serve as the primary escalation point for logistics and fulfillment issues impacting Walmart and Sam's, with a focus on driving timely resolutions.
- Own and lead improvement of Walmart's OTIF and SQEP programs, maintaining a deep understanding of related service level agreements, and develop internal processes to reduce customer fines.
- Ensure accurate orders from the customer, whether EDI or manual, including pricing, sourcing, and active items.
- Collaborate with the customer and MDM team to drive robust customer and product data governance and ensure data synchronization using industry standards.
- Drive adoption of technology and automation to improve order-to-cash efficiency and reduce cycle times.
- Define and deliver service level agreements internally with manufacturing, transportation, and warehouse leads to promote a culture of accountability and drive improvement initiatives.
- Collaborate with transportation and manufacturing to develop network sourcing strategy to optimize cost-to-serve.
- Develop a strong relationship with sales to ensure all account needs are met.
- All other responsibilities as assigned.
What You'll Bring:Education- Degree in business, supply chain, engineering, or equivalent combination of education and experience.
Experience & Skills- 10+ years of experience in customer logistics, supply chain, or customer operations in CPG, with direct leadership responsibility for Walmart/Sam's strongly preferred.
- Proven track record leading teams and driving growth within a large, complex retail account.
- Proven success delivering high customer service results (fill rate, OTIF, in-stock).
- Deep understanding of Walmart and Sam's supply chain processes, systems, and data platforms, including Retail Link.
- Experience building or scaling supply chain analytics capabilities; familiarity with Scintilla or similar platforms a plus.
- Experience with the CPFR process.
- Strong analytical skills with expertise in creating visual analytics, particularly with Microsoft Power BI.
- Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus).
- Experience in order management, customer service, and/or customer fulfillment leadership.
- Ability to lead and manage multiple projects simultaneously and operate cross-functionally.
- Ability to work and thrive in a fast-paced environment.
- Skilled in analytical thinking and data-based decision-making.
- Outcome focused with a strong commitment to continuous improvement.
- Travel required: 10%
External Recruitment Process:- Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
- Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours.
- Live Interview: Selected candidates will meet with the hiring manager to explore their alignment with the team and overall Utz company culture.
Why Utz?We believe in taking care of our people. Our benefits include:
- Medical, dental, and vision plans
- Employer-matched 401(k)
- Profit sharing, bonus plan, employee stock purchase plans
- Career growth opportunities in a supportive, inclusive environment
- Degree in business, supply chain, engineering, or equivalent combination of education and experience.
- Strong business and broad supply chain acumen to include the end-to-end order management process.
- Experience creating visual analytics particularly with Microsoft Power BI.
- Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus).
- Order management, customer service, and/or customer fulfillment.
