Advanced Micro Devices, Inc

Senior Manager Customer Debug Support Engineering

Advanced Micro Devices, Inc • $130K — $180K *
Seattle, WA 98115In-Person
Technical Services
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 5-10 years in customer-facing technical or engineering leadership roles
  • Deep hands-on experience with server and rack-level hardware and firmware debug
  • Strong familiarity with the full NPI process from EVT to PVT
  • Proven track record of influencing cross-functional teams without direct authority
  • Experience managing large-scale deployments across hyperscale and enterprise environments
  • Excellent written and verbal communication skills for technical audiences
  • Interest in applying AI tools to enhance debug workflows

Responsibilities

  • Build and mentor a customer-facing debug engineering team
  • Lead the resolution of platform bring-up and early field failures
  • Manage complex escalations and ensure closure with cross-functional teams
  • Track and report debug status, providing decision-oriented updates
  • Support hardware and firmware triage during ODM factory builds
  • Drive collaboration across design and validation teams
  • Effectively manage scarce hardware resources and remote debugging solutions
  • Engage with customers and ODM teams to enhance technical documentation

Benefits

  • Comprehensive AMD benefits package
  • Career development opportunities
  • Flexible work arrangements
  • Health and wellness programs
  • Access to cutting-edge technologies
  • Collaborative and inclusive work environment
Full Job Description
THE ROLE

Step into a high-stakes leadership role at the intersection of cutting-edge silicon and global-scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with continued support through ODM factory build (NPI). Your team is the trusted technical bridge between AMD engineering, the world's largest data center customers, and global ODM partners. You set technical direction, develop talent, drive issues to root cause, keep customer deployments and ramp schedules on track, and roll up clear status to both internal and external leadership.

THE PERSON

You are a hands-on people leader who pairs deep system debug expertise with the executive presence to navigate intense customer escalations. You are equally at home in a customer bring-up lab chasing a field anomaly and in an executive review distilling fragmented data into a clear hypothesis and a decision. You lead without ego, influence cross-functional teams without direct authority, and treat the growth of your engineers as a personal success metric. You stay calm under pressure, are resourceful with scarce hardware, and believe customer success and technical excellence are inseparable.

KEY RESPONSIBILITIES

  • Team Leadership: Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
  • Customer Debug & Field Resolution: Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
  • Escalation Management: Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
  • Status Reporting & Roll-Up: Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external (customer) leadership.
  • Factory Build Support: Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action.
  • Cross-Functional Coordination: Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.
  • Resourceful Debug Under Constraint: Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable effective remote debug when physical access is limited.
  • Customer & ODM Engagement: Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer-facing documentation.

PREFERRED EXPERIENCE
  • People Leadership: Recent years of experience managing customer-facing technical or engineering teams, including hiring, performance management, mentoring, and career development-ideally in data center, GPU, cloud, or HPC environments.
  • Debug Depth: Deep hands-on experience with server- and rack-level hardware and firmware debug, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
  • NPI Mastery: Strong familiarity with hardware bring-up, validation, manufacturing, and test flows, and the transition from concept through EVT/DVT/PVT to volume production.
  • Influence & Execution: Proven ability to drive execution across global, cross-functional teams and influence without direct authority in ambiguous, fast-paced environments.
  • Customer & ODM Scale: Demonstrated experience supporting large-scale deployments and managing debug or quality programs across hyperscale, OEM, and enterprise customer segments and global ODM partners.
  • Quality & Reliability: Working knowledge of reliability and quality metrics (yield, DPM, FIT) and system-level failure triage and FA engagement.
  • Communication: Excellent written and verbal communication, including the ability to distill complex technical challenges into clear, decision-oriented messaging for executives and customers.
  • AI Integration: Interest or experience in leveraging AI tools to optimize debug and quality workflows and drive measurable efficiency gains.

ACADEMIC CREDENTIALS
  • Required: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline. Master's degree in a related technical field preferred


This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

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At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

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AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

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Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Manufacturing & Automotive
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ
AMD
* Ladders Estimates

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