Wave

Senior Manager, Corporate Workplace and Facilities Management

Wave$110K — $130K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or related field, or 5 years of equivalent experience
  • 7+ years of facilities management experience
  • 5+ years of Office and Occupancy Services management experience
  • 5+ years of supervisory experience
  • Advanced customer service skills
  • Proficient in Microsoft Office and facility management technology

Responsibilities

  • Develop and implement facilities operational strategies centered on customer experience and cost optimization
  • Manage expense and capital budgets according to Total Cost of Occupancy methodology
  • Ensure daily facility task staffing and completion, including maintenance services
  • Administer recruitment, training, and mentoring for facilities staff
  • Collaborate with finance to oversee property financial activities and compliance
  • Manage vendor performance to ensure adherence to contractual expectations
  • Lead facilities planning and space allocation in coordination with departments

Benefits

  • Comprehensive pay and benefits package
  • Supports employee well-being at every stage of life
  • Career-building opportunities and professional growth
Full Job Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

As a Senior Manager, Corporate Workplace and Facilities Management at Spectrum, you'll oversee building maintenance and workplace services, ensuring a seamless experience for employees and visitors. Your leadership will focus on operational reliability and effective property management. By driving a high-performance culture and optimizing facility operations, you'll contribute to Spectrum's mission of operational excellence and exceptional service delivery.

How You'll Make an Impact
  • Develop and manage robust facilities operational strategies focused on customer experience, reliability, and cost optimization.
  • Oversee expense and capital budgets, ensuring expenditures align with the Total Cost of Occupancy methodology.
  • Ensure proper staffing and completion of daily facility tasks, including maintenance and workplace experience services.
  • Administer personnel functions, such as recruiting, training, and mentoring staff, to build a strong team.
  • Collaborate with Finance and other partners to manage property financial activities and adhere to corporate policies.
  • Oversee vendor performance management and ensure all work meets contractual and company expectations.
  • Lead facilities planning, including space allocation and coordination with departments for reconfiguring spaces.

Working Conditions
  • Potential but limited overnight, multi-night travel to offices in market areas/out-of-town
  • Available to respond to after hour emergencies/inclement weather issues
  • Ability to climb a ladder, bend/squat/kneel and lift or carry up to 20 pounds as needed
  • Walking: moving about on foot frequently, often over long distances and for long periods of time
  • This position requires full-time, on-site presence with no remote or hybrid work options


What You'll Bring to Spectrum

Required Qualifications
  • Education
    • Bachelor's degree in Business Administration or related field, or 5 years of equivalent experience
  • Experience
    • 7+ years of facilities management experience
    • 5+ years of Office and Occupancy Services management experience
    • 5+ years of supervisory experience
    • Hospitality, Meeting and Event Management
  • Skills
    • Understand building construction with the ability to read and interpret blueprints
    • Communicate in a clear, straightforward, professional manner with all levels of employees, customers, and suppliers, both in writing and verbally; Demonstrate advanced customer service skills
    • Use personal computer and software applications, including Microsoft Office, proficiently
    • Work independently
    • Know fire prevention and other building safety programs and practices
    • Understand OSHA, EPA, and DOT regulations
    • Have knowledge of quantitative and qualitative methods for safety management
    • Know environmental auditing, incident investigation, and reporting; Demonstrate effective analytical and reasoning skills
    • Understand financial terms, principles, and corporate budgeting practices
    • Apply and utilize KPIs and performance metrics through benchmarking and best practices
    • Exhibit effective empathy, compassion, welcoming skills, and willingness to provide atonement in difficult situations; Supervise, influence, and motivate others effectively
    • Maintain confidentiality effectively
    • Hold a valid driver's license with a satisfactory driving record within company-required standards
    • Read, write, speak, and understand English

Preferred Qualifications
  • Experience managing multi-site corporate, retail, and other facilities operations
  • Experience with capital projects, renovations, and workplace planning
  • Experience with CMMS, IWMS, or other facilities technology platforms
  • Professional certification such as CFM, FMP, SFP, BOMI, or PMP
  • Knowledge of sustainability, energy management, and workplace strategy
  • Experience leading vendor performance programs and service-level reporting

#LI-DH1
GFR600 2026-77673 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Founded
2011

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