Senior Manager, Core Solutions and Experiences - Home Print
Description -Senior Manager, Core Solutions & Experiences - Home PrintRole Overview The Senior Manager, Core Solutions & Experiences will lead the strategy, roadmap, and execution of HP's core print software solutions and customer experience across the Home Print portfolio. This role sits at the intersection of product management, customer experience, and cross-functional delivery-driving an integrated, end-to-end experience from setup through everyday use.
This leader will be responsible for defining the customer journey, aligning hardware and software roadmaps, and ensuring delivery of seamless, high-quality experiences that improve customer satisfaction, engagement, and product value.
Key Responsibilities Own End-to-End Customer Experience Strategy - Define and drive the vision, strategy, and roadmap for core print experiences including setup, onboarding, connectivity, printing, and app interactions
- Deliver a cohesive "Now / Next / Future" experience strategy grounded in customer insights and data
- Establish and evolve a North Star experience for Home Print that accelerates time-to-value and drives customer advocacy
Lead Core Solutions Product Management - Own product requirements and prioritization for core solutions (e.g., setup & onboarding, connectivity, drivers, app experience, and intelligent solutions)
- Translate customer, market, and regional insights into clear product requirements and differentiated experiences
- Drive alignment with TIO and engineering teams on priorities, scope, and execution outcomes
Drive Cross-Portfolio Alignment - Integrate hardware, software, and services into a unified customer strategy and roadmap across the Home Print portfolio
- Ensure consistency and quality of experience across platforms (Windows, mobile, app ecosystem) and regions
- Partner with portfolio, innovation, and regional teams to ensure alignment on roadmap, timing, and value delivery
Operational Excellence & Delivery Model - Establish clear operating models, roles, and responsibilities across product, program management, and design to improve execution clarity and velocity
- Lead prioritization frameworks and backlog governance focused on high-impact "big rocks" and customer outcomes
- Drive continuous improvement in processes, reducing complexity and increasing speed to market
Customer Insights & Experience Outcomes - Build and scale a continuous customer insight engine to inform roadmap decisions
- Drive key experience metrics including CSAT, NPS, and product ratings through improved design and execution
- Champion a customer-first culture across teams, ensuring decisions are grounded in real user needs and behaviors
People Leadership - Lead and develop a high-performing team of product managers and experience leaders across multiple domains
- Foster a collaborative, cross-functional culture grounded in accountability, clarity, and customer obsession
- Build organizational capability in product management, customer experience, and agile execution
Qualifications - 10+ years of experience in product management, customer experience, or related roles, with leadership responsibility
- Proven ability to lead complex, cross-functional initiatives across hardware, software, and services
- Strong customer-first mindset with experience leveraging insights and data to drive product strategy
- Demonstrated success in defining product roadmaps and delivering high-quality customer experiences
- Experience working across global teams and influencing without direct authority
Why This Role Matters This role is critical to unlocking the full value of HP's Home Print ecosystem-bringing together hardware, software, and services into a seamless, differentiated experience. Success in this role will directly impact customer satisfaction, product adoption, and HP's ability to lead in the future of intelligent, connected printing.
The pay range for this role is
$147,050 to
$230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -Marketing
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -Relocation -
