Description

Position at Resolver

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.

The Senior Manager, Consulting is the senior leader responsible for the performance, scalability, and strategic direction of the Professional Services S&I Division.

This role leads through people leaders and senior individual contributors, ensuring delivery excellence, strong leadership capability, and alignment to divisional priorities. The Senior Manager plays a key role in shaping and executing divisional strategy, driving customer success, portfolio performance, and commercial outcomes in close partnership with cross-functional stakeholders.

What you'll be doing:

Leadership & Talent Development (25%)

Measures of Success: team engagement (eNPS) and retention, effectiveness of people leaders (team performance and coaching outcomes), internal mobility and leadership pipeline strength, achievement of team and portfolio OKRs.

• Build and scale leadership capability across the division.
• Lead and develop people leaders and senior individual contributors, strengthening leadership effectiveness across teams.
• Build leadership bench strength and succession readiness.
• Set and reinforce clear performance expectations, OKRs, and accountability frameworks.
• Oversee performance management, talent development, and career progression.
• Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement.

Portfolio Performance & Delivery Excellence (25%)

Measures of Success: portfolio margin and utilization trends, delivery predictability and risk reduction, customer outcomes (NPS, deployment success, references), portfolio health metrics (quality, timelines, escalation trends)

• Owns the health, performance, and continuous improvement of the divisional consulting portfolio.
• Oversee portfolio performance, including delivery predictability, risk mitigation, and customer outcomes.
• Monitor and act on portfolio-level trends (utilization, margin, delivery effectiveness)
• Ensure consistent adoption of delivery standards, methodologies, and quality frameworks across teams.
• Identify and address systemic risks and performance gaps at a programmatic level.
• Drive improvements in delivery models, efficiency, and scalability.
• Leverage customer and delivery insights to enhance overall customer experience and implementation success.

Divisional Strategy & Execution (20%)

Measures of Success: progress against divisional OKRs, execution and completion of strategic initiatives, quality and impact of strategic contributions, alignment between strategy and team-level execution.

• Contribute to and operationalize divisional strategy.
• Partner with leadership to shape divisional strategy, identifying growth opportunities, delivery gaps and priorities.
• Translate strategy into team-level OKRs, priorities, and execution plans.
• Drive alignment and accountability for strategic initiatives across the portfolio.
• Use insights from delivery, customers, and performance data to inform strategic recommendations.
• Guide prioritization and trade-offs across competing initiatives.

Strategic Partnership & Growth Enablement (20%)

Measures of Success: ARR contribution and expansion support, deal velocity and scoping accuracy, cross-functional alignment effectiveness, impact of services insights on product and customer experience.

• Drive cross-functional alignment and support business growth.
• Drive alignment with Sales on divisional growth strategy, including deal shaping, scoping quality, and expansion opportunities.
• Influence Product through divisional insights and customer trends to improve product and delivery outcomes.
• Partner with CX and Enablement to scale team capability and effectiveness.
• Ensure the Services perspective is represented in cross-functional planning and decision- making.
• Identify opportunities to improve revenue, margin, and customer value.

Operational Governance & Capacity Strategy (10%)

Measures of Success: forecast accuracy (portfolio-level), resource utilization trends and capacity alignment, operational efficiency improvements, scalability of delivery processes.

• Ensure scalable and effective operating models across the portfolio.
• Establish and maintain governance frameworks for forecasting, resourcing, and performance tracking.
• Partner with Operations to define and evolve capacity planning strategy aligned to demand and growth.
• Ensure clear accountability for operational processes across teams and supporting functions.
• Monitor forecast accuracy and operational effectiveness at a portfolio-level.
• Identify opportunities to improve efficiency, scalability, and operational maturity.

What you will bring:

• 5-8+ years in Consulting, Professional Services, or Implementation Leadership (SaaS environment)
• 3-5+ years leading teams, including people leaders and/or senior ICs
• Demonstrated experience managing large delivery portfolios and associated revenue streams
• Proven ability to develop and execute strategy, translating direction into measurable outcomes
• Strong experience in resourcing strategy, delivery performance, and operational scaling
• Experience partnering cross-functionally (Sales, Product, CX) to drive business outcomes
• Exceptional communication skills across technical, business and executive audiences
• Experience and/or knowledge in the relevant domain preferred
• Ability to oversee large-scale portfolios aligned to strategic goals and to translate insights into actionable strategic direction
• Understanding of commercial drivers, revenue, and margin optimization
• Strong understanding of SaaS implementation and service delivery models and the ability to design scalable processes and operating models
• Ability to drive cross-functional alignment and understand customer needs and outcomes across a portfolio
• Use insights from delivery, feedback, and engagement to strengthen relationships, influence strategy and drive long-term customer value and success

What we'll give you in return:

• Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness, and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't have to worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: best-in-class-top-up for new parents -- 100% for 15 weeks for new parents and 5 additional weeks of pregnancy leave for birth mothers.
• Flexibility & trust: we hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role and in ways that best promote collaboration with your team.
• Back in the Office: you will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity
• The salary range for this role is $150,000 - $165,000

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

#LI-Hybrid