We’re seeking a passionate and motivated leader to lead our Grant Operations team, part of CI&I’s Community Portfolio Management Office (CPMO) tower. The Grant Operations team plays a crucial role in the delivery of 1000+ philanthropic grants annually to community partners, ensuring a well managed process with appropriate controls and risk awareness. 

In this role, you’ll be expected to demonstrate proficiency in the following areas:

• Strategic creation and delivery of reporting products designed to shape the delivery of CI&I’s Philanthropy Strategy and business commitments

• Designing portfolio monitoring functions that enable leadership decision making

• Deliver always-on process improvements for all grantmaking across CI&I, working closely with relationship management and product teams to automate and deliver great experiences

• Own and enhance process controls to mitigate risk and ensure compliance with enterprise philanthropic giving, data sharing, and payment processing policies

• Oversee the payment distribution process, ensuring compliance with up and downstream enterprise payments controls

• Partner with the Community Reinvestment Act team, Corporate Communications, and other GEA stakeholders to identify data needs for storytelling and build the systems and infrastructure to capture that data and visualize it for multiple use cases

• Modernize and streamline our process to ensure ongoing qualification and regulatory reporting for CRA-eligible grants and CBP reporting

• Recruit, mentor and invest in a team of highly motivated, passionate and detail oriented grant operations associates to:

  • Oversee the full grant transaction process from application, to approval, to funding, to reporting

  • Input high-quality, vetted data points to ensure accurate reporting

  • Act as primary POC for any grantees within the application stage, troubleshooting needs, and facilitating timely and accurate inputs

  • Monitor and process all funding transactions, ensuring we are operating in accordance with risk and compliance guidelines

  • Support our qualitative narrative and ESG story writers to ensure our grant operations processes provide them the data needed to write impactful stories

  • Partner with our CRA strategy team to ensure CRA-eligible grants are qualified for regulatory reporting.

We want you if you are: 

• Impact-driven. You dream big. You get energy from working with others with similar passions to accomplish big, bold goals for Capital One and our communities.

• A Talent Champion. Committed to the always-on drive to develop and grow your team and the talent across the organization.

• Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You love to drive action through collaboration where partnership drives success.

• ROI obsessed. You care about doing what’s best for the community and for Capital one’s associates and business and you know that limited resources mean we have to “pick our spots.”

• Intellectually Curious, with a strong Point of View. You ask why, you explore, you’re comfortable with ambiguity, you’re hungry to learn and a seeker of new challenges.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You love an MVP. You can get around your own roadblocks and you remove obstacles for your team to stay focused on goals. 

• Improver. You are wired to see how all processes can be improved, whether you’re standing in line at a coffee shop or triaging multi-million dollar decisions, you are always thinking about ways to streamline the process. And then you do.

Basic Qualifications:

• At least 5 years of experience in process management or project management, or a combination

• At least 1 year of experience in volunteerism, talent engagement, or associate experience

• At least 1 year of experience in people leadership

Preferred Qualifications:

• Experience in back office operations (e.g., transaction processing)

• Experience with stakeholder management 

• Experience administrating a 3rd Party or vendor-managed system

• Lite product management experience and/or customer experience/success management

• Grant management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.