American Express

Senior Manager - Commercial Effectiveness & Governance

American Express • $110K — $130K *
Fort Lauderdale, FL 33323In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in operational risk management, preferably within the financial services industry.
  • Strong project management skills with proven ability to handle complex initiatives.
  • Expert knowledge of process governance, aligning with policies and regulatory frameworks.
  • Demonstrated analytical and problem-solving skills, proficient in interpreting data trends.
  • Proven experience managing diverse teams across multiple geographies.

Responsibilities

  • Identify and assess operational risks with business process owners.
  • Establish scalable RCSA reporting and embed KPIs/KRIs into operating models.
  • Facilitate risk assessments to meet regulatory and internal standards.
  • Develop a governance framework for RCSA aligned with best practices.
  • Lead control monitoring initiatives and communicate OR trends to senior management.
  • Conduct independent QA and testing for high-risk areas.
  • Create thematic risk reports to provide actionable insights for BUs.

Benefits

  • Collaborative work environment with extensive cross-functional partnerships.
  • Focus on continuous improvement in operational resilience and risk management.
  • Opportunities for professional development and training.
  • Access to advanced technologies and data analysis tools.
  • Recognition of strong performance through leadership and insight sharing.
Full Job Description
Job Description

The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GCS is looking for a Senior Manager-Commercial Effectiveness & Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

The Senior Manager-Commercial Effectiveness & Governance will:
  • Provide additional identification of risks throughout business processes and systems (along with business process owners)
  • Build and scale RCSA reporting and metrics capabilities by defining actionable KPIs/KRIs and embedding standardized, insight-driven outputs into the operating model to improve visibility, consistency, and enable proactive risk management
  • Facilitate BUs in their risk assessments performance (e.g. Risk Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)
  • Drive the build-out of a scalable RCSA governance framework, translating industry best practices into practical standards and evolving operating models to improve consistency, reduce rework, and enable higher-quality risk identification
  • Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making
  • Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
  • Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
  • Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
  • Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
  • Champion risk management practices within the business
  • Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring
  • Develop risk profiles and maintain an updated risk register(s)
  • Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
  • Exceptional attention to detail when reviewing complex, high-volume materials.
  • Data-driven with strong ability to analyze large datasets and extract actionable insights.
  • Strong storytelling and presentation skills using data visualization and PowerPoint.
  • Ability to manage complex, long-term initiatives with competing priorities and tight deadlines.
  • Strong critical thinking and problem-solving skills in ambiguous or evolving environments.
  • High degree of ownership and accountability with strong follow-through on deliverables.
  • Resilient and adaptable in fast-paced, high-pressure environments.
  • Intellectually curious with a deep interest in understanding business operations and processes.


Qualifications

  • 5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
  • Understanding of critical operational risk management lifecycle activities
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
  • Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
  • Experience within financial services industry
  • Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:
  • Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following:
  • Providing identification of operational risks throughout business processes and systems
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
  • Enhancing risk assessments and associated methodologies
  • Leading independent control monitoring, including identification of control improvements
  • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
  • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes


ORMCM

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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