1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

2. Supports strategic direction, vision, and coaching to senior leaders and department heads in all areas of operational processes as it relates to client services.

3. Reviews reports on departmental statistics and trends and provides recommendations that align with long-term strategic goals of the department.

4. Leads interdepartmental conversations to manage client processing issues, avoiding critical barriers to operational efficiencies and enhancing the long-term effectiveness of the team's day-to-day activities.

5. Oversees controls, quality assurance, and auditing for department. Leverages and enforces expert knowledge of operational rules and regulations as it relates to client services. Drives strong risk management and regulatory oversight.

6. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum ten years of related experience required. Five years' experience in operations processing preferred.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.