JetBlue Airways

Manager Schedule Reliability & Optimization

JetBlue Airways$114K — $170K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Operations Research, Quantitative Analysis, Engineering, Mathematics or related field; or equivalent experience
  • 5+ years in relevant roles, ideally with a strong focus on airline operations
  • Expertise in simulation, statistical analysis, and process improvement techniques
  • Proficient in database querying (SQL) and programming languages such as Python or R
  • Experience with data visualization tools like Tableau
  • Ability to communicate complex data analyses to senior leaders
  • Strong understanding of the airline business and operational metrics

Responsibilities

  • Develop analytical tools to forecast on-time performance of flight schedules
  • Optimize schedules using modeling for enhanced operational efficiency
  • Conduct data-driven analysis of schedule changes’ impacts on performance metrics
  • Review schedules continuously for improvement opportunities
  • Refine block time methodologies to meet targets and enhance reliability
  • Lead cross-departmental projects focused on schedule reliability
  • Provide comprehensive data insights and reporting on schedule performance

Benefits

  • Access to healthcare benefits including short-term and long-term disability coverage
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Free space-available travel on JetBlue flights
  • Opportunity for professional development and training
Full Job Description
Position Summary

The Manager, Schedule Reliability and Optimization position supports the Director, Operations Strategy and Engineering on projects involving schedule analytics, line of flight analysis, schedule optimization and block time forecasting. The Manager oversees and applies analysis and simulation techniques to predict operational performance of proposed airline schedules and uses data driven methods to recommend changes to airline schedules in development. This position is accountable to key internal stakeholders in Enterprise Planning, Network Planning, Financial Planning, and the Executive Leadership Team.

Essential Responsibilities
  • Develop and utilize analytical tools to predict on time performance of flight schedules proposed
  • Optimize proposed schedules for on time performance or other operational goals by applying optimization modeling
  • Use data driven methods to provide analysis on impact of schedule changes and investments to various on time performance metrics
  • Continuously review schedule identifying areas of improvement aimed at improving on time performance
  • Continuously refine block time modeling methodology to ensure block targets are met and forecasts best reflect operational realities - oversee and identify opportunities to tighten distribution of actual block time performance and maximize system reliability by applying optimization modeling
  • Oversee and guide cross-departmental project teams to define, analyze, and recommend processes aimed at improving schedule reliability and on time performance
  • Act as source of truth for all schedule related statistics providing data/insights as needed
  • Build and maintain dashboards to allow other teams access to schedule information/modeling - aimed at ensuring operability of schedules and improved on-time performance
  • Support JetBlue's operational reliability strategy
  • Take a significant role in crewmember professional development to enhance engagement, growth, and goal achievement
  • All other duties, as assigned


Minimum Experience and Qualifications
  • Bachelor's degree in Operations Research, Quantitative Analysis, Engineering (any), Mathematics or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Five (5) years' experience in roles relevant to position
  • Experience and advanced knowledge in simulation, statistical analysis, mathematical modeling, and process improvement
  • Capable at database querying (SQL) and/or high-level programming languages such as Python, R, or Visual Basic
  • Experience with data visualization tools (e.g. Tableau, Spotfire)
  • Experience in communicating data driven technical analysis to senior leadership
  • Strong airline business acumen
  • Ability to work under pressure in a fast paced, deadline driven environment
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.


Preferred Experience and Qualifications
  • Advanced degree (M.S., M.E., or PhD) in Operations Research, Quantitative Analysis, Engineering (any), Mathematics or related field
  • Three (3) years of airline or aviation industry experience
  • Knowledge and/or experience with best practices throughout the airline industry


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment
  • Present during core business hours with extended hours when operationally necessary


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ

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