Qualifications

• Bachelor's degree in business or related field; advanced degree or insurance certifications preferred.
• 8+ years of management experience, with 5+ years in client-facing roles in insurance or assistance industry.
• Proven expertise in managing Profit & Loss and leading cross-functional teams in a global context.
• Strong leadership skills to motivate and develop high-performing teams.
• In-depth knowledge of claims processes and TPA business operations.
• Experience with Lean or similar process improvement methodologies.
• Excellent relationship management skills for collaboration and influence across departments.

Responsibilities

• Oversee the strategic direction and operational excellence of TPA activities for AXA Partners.
• Lead and mentor a team of 4 department managers and over 50 staff to foster a customer-centric culture.
• Develop and execute business plans and budgets that align with global transformation objectives.
• Drive productivity and service quality improvements through change management initiatives.
• Build and maintain strategic relationships with clients, intermediaries, and partners to support business growth.
• Manage outsourced claims operations ensuring quality and timely resolution of escalations.
• Lead talent development efforts to enhance team capabilities and improve processes.

Benefits

• Annual Company & Performance based discretionary bonus up to 10%
• 20 days of annual leave (increasing to 25 based on service length)
• 8 paid company holidays
• Comprehensive medical, dental, vision and life insurance
• 401(k) pension plan with employer match
• Paid parental leave
• Education reimbursement
• Hybrid work model - 3 days in the office per week