We're looking for a Sr. Manager, Category Merchant Manager to lead managers and their teams of Account Managers who provide strategic account services to US-based third-party sellers. This leader will own multiple Hardlines product families (GLs), driving category-wide initiatives that improve seller experience (SX) and customer experience (CX) at scale.
This role requires a builder - someone who can develop high-performing teams, drive financial outcomes, and operate at both strategic and tactical levels across a large, complex category portfolio.
Key job responsibilities
Team Leadership & Development
- Manage a team of Group Leaders (managers) and their teams of Account Managers delivering strategic services to 3P sellers
- Hire, develop, and retain top talent; build a bench of future leaders
- Set high standards for team performance, coaching, and career development
- Foster a culture of ownership, bias for action, and continuous improvement
Category Performance & Financial Stewardship
- Own financial planning, goal setting, and performance management for assigned Hardlines GLs
- Drive category health at scale - selection, pricing, inventory, and growth for 3P sellers
- Identify and close gaps to plan through data-driven interventions and seller-level strategies
- Partner with finance, category, and product teams on OP planning and in-year course corrections
Seller Management & Strategic Account Leadership
- Serve as a senior escalation point and strategic advisor for high-value 3P seller relationships
- Set the account management strategy for the portfolio - defining segmentation, coverage models, and engagement depth
- Drive seller-level business reviews and growth planning for top accounts; ensure teams deliver measurable seller outcomes
- Build trusted partnerships with key sellers, understanding their business goals and aligning Amazon resources to accelerate growth
- Champion the seller voice internally - advocating for tooling, policy, and process improvements that remove friction from the seller experience
- Ensure consistent, high-quality account management execution across all teams through playbooks, inspection mechanisms, and coaching rhythms
Category-Wide Initiatives
- Design and execute initiatives that improve SX and CX across the Hardlines portfolio
- Scale best practices and playbooks across GLs and account teams
- Identify systemic blockers to seller growth and drive cross-functional solutions
- Represent the Hardlines category in leadership forums, WBRs, MBRs, and QBRs
Stakeholder Communication
- Deliver clear, concise written narratives and verbal updates to executive audiences
- Influence across organizational boundaries to drive alignment and resource allocation
- Translate complex category dynamics into actionable recommendations for senior leadership
BASIC QUALIFICATIONS
- 8+ years of account management, project or program management or buying experience
- 5+ years of people management experience
- Experience with vendor negotiations, pricing and promotion or inventory management
- Bachelor's degree or equivalent in Business, Economics, Analytics, or a related field
PREFERRED QUALIFICATIONS
- Experience in building and developing a high performance team
- Experience managing a budget or P&L
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
- Experience producing executive-level written materials and presenting to executive audiences
- Experience demonstrating strong analytical abilities and confidence in the use of data
- MBA degree or above in related fields
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 183,600.00 - 248,400.00 USD annually
