Quest Diagnostics

Senior Manager, Business Transformation

Quest Diagnostics$120K — $155K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in cross-functional roles with leadership applying Lean methodologies.
  • Experience implementing Lean Business Systems in organizations like Toyota or GE.
  • Proven track record of managing project budgets effectively.
  • Demonstrated expertise in transactional Lean applications in environments such as Finance and Services.
  • Ability to lead multiple Kaizen events to achieve operational goals.

Responsibilities

  • Create and implement Lean Toolkit including Standard Work and Kaizen.
  • Lead and guide front-line teams in deploying Daily Management Systems and problem-solving events.
  • Manage complex Lean projects from charter through to sustainment.
  • Engage with senior leadership to establish Lean Business System standards.
  • Promote a culture of continuous improvement and employee empowerment.
  • Coach teams in problem-solving techniques to identify and address root causes.
  • Facilitate professional training on transactional Lean concepts and practices.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company match up to 5%.
  • Employee Stock Purchase Plan (ESPP).
  • Short- and long-term disability insurance options.
  • Educational assistance and wellness resources.
Full Job Description
JOB DESCRIPTION

This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance.

  • Drive operational process rigor in Patient Services, Logistics, Laboratories across regions/functions.
  • Develop Lean project roadmaps to improve productivity and costs across operational business processes and sub-processes.
  • Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture.

 

Work Schedule: Hybrid (3 days onsite, 2 days work from home)

 

Internal Grade: 51 

 

***No sponsorship available*** 

 

Pay Range: $120,000 - $155,000/ year, 15% Bonus 

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Medical/Prescription Drugs

· Dental

· Vision

· Flexible Spending Accounts (FSAs)

· Supplemental Health Plans

· 401(k) Plan – Company match dollar-for-dollar up to 5%

· Employee Stock Purchase Plan (ESPP)

· Supplemental Life Insurance

· Dependent Life Insurance

· Short- and Long-Term Disability buy-up

· Blueprint for Wellness

· Emotional Well-Being Resources

· Educational Assistance


JOB RESPONSIBILITIES
  • Lead creation and implementation of Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM).
  • Be an expert at leading front-line teams at implementing DMS, Model Lines, Problem Solving, Kaizen events.
  • Leads multiple complex Lean projects thru all stages of charter, prework, implementation, and sustainment.
  • Engage with senior leadership and teams to adopt Lean Business System standards.
  • Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
  • Lead and coach teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement.
  • Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles.
  • Apply change management strategies to foster successful implementation of standard work.
  • Support IT system and AI improvements to simplify end-user workflows.
  • Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

JOB QUALIFICATIONS

Required Work Experience: 

  • 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
  • Experience implementing a Lean Business System in a well-established continuous improvement organization such as Toyota, Danaher, GE, Emerson.
  • Successfully managed project budgets.
  • Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
  • Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.

Preferred Work Experience: 

  • Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
  • Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
  • Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process (A3).

Physical and Mental Requirements:

  • Ability to visit and interact with office and lab employees at local and national sites.

Skills: 

  • Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
  • Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
  • Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement.
  • Prioritize and self-manage multiple projects.
  • Exceptional communication skills with multiple levels of the organization.
  • Plans and leads communication planning and change management methods.

Education:

  • Bachelor’s degree or equivalent relevant experience. (Required)
  • Industrial/Manufacturing Engineering Degree (Preferred)

Licenses and Certifications:

  • Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

     

English Required

Work Environment:

  • Hybrid onsite at office, laboratory, and virtual remote.
  • Occasional 2nd & 3rd Shift work at laboratories to lead Kaizen event teams and implement process improvements.

Travel Required- Up to 25%

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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