Marriott International

Senior Manager, Business Transformation Office, Deployment Readiness & Implementation

Marriott International • $100K — $130K *
Bethesda, MD 20817In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Hospitality, Technology, or equivalent required.
  • MBA or advanced degree preferred.
  • 5+ years in business transformation or project management, ideally in a large organization.
  • Proven experience leading high-impact solutions in complex settings.
  • Skilled in collaborating with cross-functional teams and influencing stakeholders.
  • Project management certification (PMP) or relevant tech project experience preferred.
  • Familiarity with international property systems management.

Responsibilities

  • Collaborate with Senior Director to align BTO initiatives with organizational goals.
  • Support execution and refinement of deployment strategies alongside external consultants.
  • Guide cross-functional teams to achieve project objectives within timelines and budgets.
  • Develop presentations on project plans and stakeholder engagement.
  • Standardize templates and processes for effective communication across teams.
  • Build strong partnerships with internal and external stakeholders for effective collaboration.
  • Lead initiatives across various workstreams, ensuring comprehensive support throughout project phases.

Benefits

  • Opportunity to drive strategic initiatives in a reputable organization.
  • Collaborative work environment with cross-functional teams.
  • Access to professional development and training opportunities.
  • Engagement with industry leaders and external consultants.
  • Chance to influence significant organizational transformation projects.
Full Job Description
Job Description

JOB SUMMARY

The Senior Manager, BTO Deployment Strategy and Planning is responsible for supporting transformational initiatives across all domains of our organization. This role plays a crucial part in orchestrating the strategic planning, program management, deployment, and coordination efforts necessary to drive successful outcomes for Marriott's largest and most important business transformation projects. Reporting to the Senior Director, Deployment Strategy and Planning, this position collaborates closely with the broader BTO team, project managers, cross-functional teams, and external partners to ensure successful execution of our organizational goals and objectives.

CANDIDATE PROFILE:

Education and Experience:

  • Bachelor's degree or equivalent in Business Administration, Hospitality, Technology, or a related field is required.


  • MBA or equivalent advanced degree is preferred.


  • At least five years of progressive experience in business transformation, consulting, project management or a similar role, preferably within a large-scale organization.


  • Demonstrated track record of successfully leading and implementing high-impact solutions in complex organizational environments.


  • Experience working with cross-functional teams and influencing stakeholders in a matrix organization.


  • Experience supporting the development and management of large and complex international property systems task lists.


  • Project management certification (e.g., PMP) or relevant experience in managing technology projects preferred.


  • Prior experience in the hospitality or lodging industry would be advantageous.


  • Ability to develop and enforce program governance.


  • Ability to monitor results on an ongoing basis against pre-determined metrics.


  • Strong analytical skills for planning, estimating, and monitoring program/project work.


  • Strong written and verbal communication and presentation skills with the ability to adjust according to audience.


  • Experience using MS Office Suite


CORE RESPONSIBILITIES:

Strategy and Planning Support:

  • Collaborate with the Senior Director, Deployment Strategy and Planning, to manage interdependencies between BTO and other key stakeholders, ensuring alignment with program and organizational goals.


  • Supporting the Sr. Director, Deployment in development and execution of the deployment strategy and approach; working closely with the Sr. Director and external consultants to memorialize and refine over time.


  • Provide support to cross-functional teams in planning and executing initiatives, offering leadership and guidance to meet project objectives within established timelines and budgets.


  • Develop and deliver presentations related to project plan development, project execution, and stakeholder engagement.


  • Establish and maintain standard templates and processes to optimize program effectiveness and ensure consistent communication across all stakeholders.


  • Cultivate strong relationships with internal and external stakeholders to facilitate collaboration and decision-making that supports long-term business viability.


  • Supporting on and above property deployment across all MGP workstreams including digital, commerce, hotel operations, and loyalty from inception through sustainment phases.


Execution and Implementation:

  • Lead initiatives to drive change across the organization, acting as a key project team member responsible for delivering results, incorporating content guidance, and participating in strategy development.


  • Collaborate with project teams to ensure appropriate sponsorship, resource allocation, and milestone tracking throughout the project lifecycle.


  • Coordinate with third-party vendors to ensure timely delivery of project milestones and high-quality deliverables.


  • Support the planning and coordination of workshops to operationalize strategic plans and project-specific initiatives.


KEY COMPETENCIES:

  • Strong strategic thinking and problem-solving skills.


  • Excellent communication and stakeholder management abilities.


  • Ability to thrive in a fast-paced, ambiguous environment.


  • Exceptional project management and organizational skills.


  • Collaborative mindset and team-oriented approach.


MANAGEMENT COMPETENCIES:

Leadership

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.


  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.


  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.


  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.


  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.


Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.


  • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.


  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.


  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.


Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.


  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.


  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.


Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.


  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.


Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.


  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.


  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.


  • Demonstrates working knowledge of discipline-specific systems, tools, and business practices.


  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.


  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).


  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.


  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.


  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.


  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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