Scotiabank

Senior Manager, Business Process Re-Engineering

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary degree in Business, Engineering, Operations, or related field (advanced degree preferred).
  • Lean Six Sigma certification (Green Belt required; Black Belt preferred).
  • Formal training or certification in Change Management (e.g., Prosci).
  • Demonstrated expertise in process improvement methodologies (e.g., DMAIC, Lean, Kaizen).
  • Exceptional written and verbal communication skills with experience in creating learning material.

Responsibilities

  • Shape the change management learning strategy through needs assessments and objective setting.
  • Design and oversee impactful learning programs to enhance process excellence.
  • Lead onboarding initiatives to ensure effective integration of new team members.
  • Develop enterprise-level communication strategies for clarifying process changes.
  • Utilize data-driven insights to inform senior executives on risks and opportunities.
  • Act as a senior advisor on process management and continuous improvement initiatives.
  • Provide leadership on end-to-end process optimization initiatives ensuring alignment with business needs.
  • Influence leadership to champion process excellence and drive productivity initiatives.

Benefits

  • A rewarding career path with opportunities for professional development.
  • A competitive rewards program including annual bonus and flexible vacation.
  • Comprehensive benefits that start on the first day of employment.
  • Commitment to diversity, equity, inclusion, and allyship within the workplace.
  • Accessibility and workplace accommodations to ensure an inclusive environment.
Full Job Description
Requisition ID: 255840

As a Senior Manager, you lead and develop a high-performing team while bridging strategy and execution to accelerate Scotiabank's process transformation agenda. You bring deep expertise in process management, change leadership, and operational problem-solving, enabling you to identify and deliver meaningful innovation opportunities. You balance structure with agility to move work forward quickly, establish rigor and consistency in how processes are designed and executed, and champion continuous improvement across the organization. You are a proactive, disciplined self-starter who builds strong partnerships and influences stakeholders to drive measurable business outcomes.

Is this role right for you? In this role you will:
  • Shape the enterprise change management learning strategy by leading needs assessments and defining learning objectives that build organizational capability and accelerate process transformation.
  • Design and oversee high-impact learning programs (e.g., Lean systems, process documentation standards, Green/Black Belt training) that strengthen process excellence across the bank.
  • Lead strategic onboarding and workforce readiness initiatives to ensure new team members integrate quickly, contribute effectively, and adopt EDGE methodologies.
  • Develop and govern enterprise-level communication strategies that clarify process changes, enhance stakeholder adoption, and promote consistent understanding of new standards and ways of working.
  • Use data-driven insights to advise senior executives, highlighting enterprise risks, opportunities, and performance trends that inform decision-making and prioritization.
  • Act as a senior advisor on process management and continuous improvement, guiding leaders and teams in applying EDGE methodologies to drive scalable, sustainable outcomes.
  • Provide strategic leadership on end-to-end process optimization initiatives, ensuring alignment with enterprise priorities and cross-functional business needs.
  • Influence senior leaders and decision-makers to champion process excellence, invest in capability-building, and accelerate adoption of productivity and change initiatives.
  • Build a learning- and customer-centric culture, fostering knowledge sharing, talent development, and improved service outcomes across the organization.
  • Ensure strong governance and risk alignment, embedding operational, regulatory, and compliance controls within process design, training programs, and day-to-day team execution.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Post-secondary degree in Business, Engineering, Operations, or related field; advanced degree an asset.
  • Lean Six Sigma certification (Green Belt required; Black Belt preferred).
  • Formal training or certification in Change Management (e.g., Prosci, ACMP) considered an asset.
  • Demonstrated expertise in process improvement methodologies (e.g., DMAIC, Lean, Kaizen).
  • Strong capability-building experience, including designing and delivering enterprise learning programs.
  • Exceptional written and verbal communication skills, with proven experience developing clear, compelling learning and communication materials.
  • Advanced presentation skills, with demonstrated experience presenting to senior and executive leadership to influence decisions and drive alignment.
  • Proficiency with data analysis and visualization tools (e.g., Excel, Power BI) to support insights and reporting.
  • Strong stakeholder management and relationship-building skills across multiple levels of the organization.
  • Experience navigating complex, matrixed environments and driving adoption of new processes or standards.


What's in it for you?
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities - for you and our customers.
  • A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


Location(s): Canada : Ontario : Toronto

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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