The Senior Manager, Business Analyst role contributes to the delivery of technology products and services within the Patient & Site Engagement domain, with a focus on enabling patient-first, site-centric capabilities that improve clinical trial feasibility, forecasting, and enrollment outcomes. The role is embedded in the Patient & Site Engagement product line within Global Development Operations BI&T, contributing to both product delivery and broader operational activities across the portfolio. This is a hands-on role where the successful candidate partners closely with Product team and collaborates with business leaders, software engineers, project managers, IT teams, and external vendors to deliver and scale AI-enabled digital solutions. The individual will play a key role in identifying high-value business challenges and translating them into innovative, data- and AI-driven solutions that enhance site experience, patient engagement, and clinical trial performance. Major Responsibilities and Accountabilities: Product Delivery & Business Analysis • Serve as the Product Manager & Analyst on assigned initiatives within the Patient & Site Engagement product line. • Work closely with Product team and stakeholders to solve business problems using AI-first, data-driven approaches. • Drive backlog prioritization and grooming in partnership with Product Owner, ensuring work is aligned to highest business value and outcomes. • Translate business needs into well-defined, prioritized user stories and features, leveraging AI to accelerate refinement and clarity. • Facilitate continuous backlog refinement sessions, incorporating user feedback, data insights, and evolving product strategy. AI, Data & Digital Transformation • Identify high-value business challenges and translate them into AI-enabled solutions that improve: • Patient engagement and enrollment • Site experience and activation • Research, evaluate, and implement innovative AI and digital solutions, leveraging both internal platforms and external partnerships. • Prototype solutions using tools such as Python, GenAI tools, and Figma, delivering rapid, test-and-learn capabilities. • Use SQL and analytics tools to analyze data, identify trends, gaps, and actionable insights. Cross-Functional Collaboration & Delivery • Partner with cross functional stakeholders across Regional Clinical Operations and Patient Experience, Global Patient Recruitment to orchestrate seamless delivery from concept through launch. • Foster collaboration between internal teams and external innovators (e.g., healthcare providers, technology partners) to co-develop and pilot new capabilities. • Build strong relationships with business stakeholders to ensure adoption and sustained value realization. Execution, Adoption & Value Realization • Coordinate and execute UAT, validation, and release activities, ensuring solutions meet business and compliance requirements. • Develop compelling business cases that translate AI and digital strategies into clear business value and outcomes. • Track solution performance using defined KPIs/OKRs, including: • Adoption rates • Cycle time reduction • Quality and compliance outcomes • Business and patient impact Innovation, Insights & Continuous Improvement • Inspire a culture of innovation, agility, and continuous learning within the product team. • Capture user feedback and incorporate insights into ongoing product improvements. • Advance capabilities from descriptive analytics to predictive and AI-driven insights. • Enable omnichannel personalization and next-best-action capabilities to improve patient and stakeholder experiences. Data, AI Governance & Responsible AI • Ensure adherence to data privacy, security, and responsible AI guardrails. • Maintain awareness of risk, compliance, and continuity requirements for business-critical systems. • Support alignment with enterprise data platforms and AI ecosystems, enabling scalable and interoperable solutions. Qualifications Minimum Requirements • Minimum education of a bachelor's degree in computer science, Computer Engineering, Life Sciences, or related field is required. • Minimum of five (5) years of experience as a technical Business Analyst or Product Analyst in healthcare, pharmaceuticals, or clinical research is required. • Strong experience in requirements documentation and process modeling as well as agile methodologies product development, and data analysis and visualization. • Hands-on experience with tools such as JIRA, Confluence, Figma, SQL, Python, and GenAI tools • Strong communication skills with ability to engage both technical and non-technical stakeholders • Experience with AI/ML, LLMs, or automation tools is highly desirable. • Experience working in a global/on-shore/off-shore model is a plus. #LI-Hybrid If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $135,320 - $163,976 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: • Health Coverage: Medical, pharmacy, dental, and vision care. • Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). • Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off • US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.