ROLE SUMMARY:We are seeking a Senior Manager, Analytics to serve as a strategic leader driving our data-driven growth and digital experimentation. Reporting to the Director of Data and Analytics, you will work closely with business partners in CRM, acquisition, and digital product to translate business questions into high impact analyses, and leverage those findings to iterate on and enhance our underlying data models and reports in order to continually shorten the time to data-driven decisions. You'll leverage expert-level SQL skills to pull and manipulate the best data for the task at hand, crafting compelling narratives to present to senior executives and foster better discussions and decision-making. You'll draw on web analytics experience to guide digital product reporting and analysis, and oversee A/B testing programs that optimize the customer journey.
RESPONSIBILITIES:- Partner with digital product, CRM, acquisition, and engineering to set up, measure, and interpret A/B and multivariate tests
- Work to continually enhance our Google Analytics implementation, improving our understanding of the onsite customer experience
- Ad hoc deep dive analyses to better understand the root of conversion trends and find opportunities for optimization
- Present complex findings in clear, concise, and engaging ways that inspire confident action
- Manage and mentor one direct report, helping them grow in technical, analytical, and communication skills
- Collaborate with business partners across CRM, acquisition, and digital product to focus on developing metrics that support key strategic priorities and allow for continuous improvement
- Investigate and resolve data integrity issues across platforms to ensure analytical accuracy and reliability
- Develop and QA data pipelines and dashboards in Tableau that surface actionable insights for product, growth, and leadership teams
REQUIREMENTS:- 8+ years of experience in analytics, including at least 1 year managing or mentoring analysts
- Strong SQL skills in Snowflake, Redshift, or BigQuery, with an eye towards efficient, readable, and optimized queries
- Proven track record of making data-driven recommendations that lead to measurable impact
- Proficient in Tableau with the ability to build self-serve dashboards and executive-ready visual narratives
- Experience supporting A/B testing and experimentation at scale
- Excellent communicator who can simplify complex data and influence decision-makers
- Collaborative, personable, and curious, with a mix of technical skill and business acumen
- Detail-oriented and determined to see projects through from start to finish
- Strong attention to detail and ability to deliver executive-ready visualizations and presentations
- Strong working knowledge of Google Analytics or other web analytics tools
- Demonstrated experience defining, tracking, and interpreting product KPIs and success metrics
- Strong communication skills with the ability to distill complex data into clear, compelling stories for diverse audiences
- Familiarity with dbt and Github a plus
POSITION TYPE:This is a full-time exempt position.
WORK ENVIRONMENT:This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.
SALARY:$165,000-$180,000 + Bonus
BENEFITS:- Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
- Free life insurance, short term disability and long term disability
- 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
- Unlimited vacation and generous sick time
- Half day Fridays year-round (subject to business needs)
- 12 weeks of fully paid parental leave
- 4 weeks of fully paid disability leave
- Free Dollar Shave Club Products
- Monthly cell phone stipend
APPLICATION PROCESS:All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you'll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.
Thank you for considering a career with Dollar Shave Club
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