ANGI Homeservices Inc.

Senior Manager, Analytics (Customer Care)

ANGI Homeservices Inc. • $155K — $210K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of analytics experience, including 2+ years in management in a fast-paced, data-driven environment.
  • Proven track record of leading executive-level reporting, particularly weekly business reviews.
  • Expert-level SQL skills and proficiency in BI tools, preferably Looker.
  • Experience with retention analysis, churn modeling, or marketplace analytics.
  • Strong statistical judgment in discerning trends and conducting regression analyses.
  • Exceptional written and verbal communication skills, able to create concise, impactful commentary under tight deadlines.
  • Experience managing a dynamic project backlog and negotiating priorities among multiple stakeholders.

Responsibilities

  • Steward and publish weekly business reviews, synthesizing metrics into stakeholder-ready commentary.
  • Proactively flag material metric movements and recommend investigative actions as needed.
  • Lead and facilitate the Weekly Metrics review for senior leadership.
  • Run a weekly Care Analytics prioritization process to manage group workloads.
  • Manage and develop a team of analysts, providing coaching on technical skills and business communication.
  • Drive structured investigations into metric performance, isolating key drivers with analytical methods.
  • Act as the analytical voice in leadership discussions, translating business asks into analytical plans.

Benefits

  • Full medical, dental, and vision coverage to meet personal needs.
  • Flexible vacation policy allowing time off when required.
  • Pet discount plans and a retirement plan with company match (401K).
  • Opportunity to collaborate with driven teammates on unique challenges.
  • Potential for competitive year-end performance bonuses and equity options.
Full Job Description
About the team:

Angi's Care Analytics team is at the center of how we understand, grow, and retain our Pro network. The Senior Manager, Analytics stewards the analytical strategy and cadence that drives decision-making across Pro retention, churn, cash collection, and care team effectiveness.

In this role you will serve as the primary analytical partner to our customer care business unit -translating complex, weekly data signals into actionable narratives. You will lead a team of analysts, manage a dynamic project backlog, and set the standard for analytical rigor across Customer Care Network metrics. This is a highly visible, high-impact role that requires someone equally comfortable writing SQL one day and presenting findings to a leadership team the next morning.

What you'll do:

Weekly & Monthly Business Reviews
  • Steward and publish weekly business reviews, synthesizing key metrics and signals into clear, stakeholder-ready commentary.
  • Flag material metric movements proactively-distinguishing noise from signal-and recommend whether to investigate immediately, monitor, or backlog.
  • Lead the Weekly Metrics review for senior leadership, including narrative development and proactive identification of metric gaps in our retention trends.
  • Manage transitions of report stewardship within the team and ensure analytical continuity (e.g., onboarding new analysts to weekly cadences without degrading output quality).

Analytical Prioritization & Team Management
  • Run a weekly Care Analytics prioritization process: maintain the backlog across multiple stakeholder groups (Care leadership, Pro product, Finance), arbitrate competing priorities, and communicate trade-offs clearly.
  • Manage and develop a team of analysts (Senior Analysts, Analysts), providing coaching on both technical craft and business communication.
  • Define project scopes and ETAs, track delivery, and surface blockers early-including upstream data/engineering dependencies.
  • Champion the Analytics + AI literacy initiative, helping team members build skills in AI-assisted analysis and productivity tooling.

Deep-Dive Investigation & Root Cause Analysis
  • Drive structured investigations into metric deterioration Leverage regression analysis, cohort segmentation, and hypothesis testing to isolate drivers of key metrics and distinguish correlation from causation.
  • Partner with Data Science and Product Analytics on metric definitions, unified views for migrations, and new metric builds.
  • Validate and QA metric definitions end-to-end, including numerator/denominator alignment, data source mapping, and appropriate use of segment filters.

Stakeholder Partnership
  • Act as the analytical voice in leadership discussions on customer metrics, rules, program effectiveness, and optimization strategies.
  • Translate ambiguous asks from business leaders into structured analytical plans with defined hypotheses, recommended cuts, and timelines.
  • Collaborate cross-functionally with Care Ops, Finance, Product, and Data Engineering to ensure analytical outputs are grounded in operational reality.
  • Partner with Data Engineering on data quality issues to ensure reporting reliability.

Who you are:

Required:
  • 6+ years of analytics experience, with 2+ years managing analysts in a fast-paced, data-intensive environment.
  • Proven track record stewarding executive-facing reporting cadences-ideally weekly business reviews-with a strong ability to translate metric movements into business narratives.
  • Expert-level SQL and proficiency with BI tools (Looker preferred); comfortable building and validating complex metric logic from scratch.
  • Experience with retention/cohort analysis, churn modeling, or marketplace analytics.
  • Strong statistical judgment: ability to distinguish meaningful trends from noise, apply regression analysis, and design structured investigations with clear hypotheses.
  • Exceptional written and verbal communication-able to write tight, stakeholder-ready commentary (with appropriate caveats) under time pressure.
  • Demonstrated ability to manage a dynamic project backlog, negotiate priorities with multiple stakeholders, and deliver on competing timelines.
  • AI first mentality who leverages any tool available to increase efficiency, accuracy, and quality of insight generation.

Preferred:
  • Experience in a marketplace, e-commerce, or home services business with a two-sided network (pro/consumer or seller/buyer).
  • Familiarity with Salesforce data structures and CRM-based analytics (save events, churn events, case history).
  • Experience with metric migration projects (e.g., moving reporting between data warehouses or unified explore environments).
  • Working knowledge of A/B testing and holdout experiment design.
  • Exposure to AI/ML applications in analytics (coaching impact sizing, predictive churn, prospect scoring).
  • Jira or similar project tracking experience for managing analytical work intake.

Compensation & Benefits:
  • The base salary band for this position ranges from $155,000-$210,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location
  • This position will be eligible for a competitive year end performance bonus & equity package
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

#LI-Hybrid

#LI-Remote

About ANGI Homeservices Inc.

Angi Homeservices Inc. revolutionizes the way homeowners find and connect with service professionals. Since its inception in 1998 and headquartered in Denver, Colorado, Angi has grown into a leading digital marketplace for home services across North America and Europe, through platforms like HomeAdvisor, Handy, and MyHammer.

The Mission of Angi

At its core, Angi is dedicated to simplifying home improvement and repair projects, making it easier for homeowners to find trusted professionals for their needs.

Career Opportunities at Angi

Angi offers a wealth of employment opportunities for professionals seeking to contribute to a dynamic and growing digital marketplace.

A Wide Range of Professional Paths

From tech and product development to marketing and customer service, Angi careers span various fields and expertise levels.

Job Categories and Specializations

Angi's diverse range of services necessitates a variety of specializations and job categories.

Technology and Development

Positions in software engineering, UX/UI design, and product management drive the innovation and usability of Angi's platforms.

Sales and Customer Support

These roles focus on connecting homeowners with service professionals and ensuring satisfaction with Angi’s services.

Employee Benefits and Perks

Angi recognizes the importance of comprehensive benefits and perks in maintaining job satisfaction and work-life balance for its staff.

Health and Wellness

Angi offers competitive health insurance plans, wellness programs, and flexible spending accounts to support the health and well-being of its employees.

Job Application Process

Navigating the job application process at Angi is your first step towards a rewarding career path in the home services industry.

How to Apply

Candidates interested in Angi careers can explore current job openings on Angi’s career portal, where they can submit applications and resumes for positions that match their qualifications and career goals.

Training and Development Programs

Continuous growth and learning are pillars of the Angi employment experience, with various programs designed to enhance skills and advance careers.

Advancing Professional Skills

Angi provides access to training sessions, workshops, and online courses to encourage professional development and skill enhancement.

Company Culture and Values

At Angi, the company culture is rooted in innovation, collaboration, and a commitment to excellence, fostering a supportive and dynamic work environment.

Collaboration and Innovation

Angi’s culture encourages teamwork and creative problem-solving, allowing employees to contribute to the company's mission meaningfully.

Success Stories of Angi Employees

Hearing from Angi employees about their journeys within the company can provide valuable insights into the opportunities and rewards of building a career at Angi.

From Entry-Level to Leadership

Many Angi employees have experienced significant career growth and advancement, illustrating the company's investment in its team’s development. Visit their investor relations page for more information.

Career Growth and Advancement Opportunities

Angi is committed to the career advancement of its employees, offering clear paths for professional development and progression within the company.

Pathways for Promotion

Angi's meritocratic approach ensures that hard work, innovation, and contributions to company success are recognized and rewarded.
Learn more about ANGI Homeservices Inc.
Size
4,000 employees
Market Cap
$7.8 billion
Industry
Real Estate & Construction
Net Income
-$6.2 million
Founded
1995
5 Year Trend
+33.7%
Revenue
$1.4 billion
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ANGI Homeservices Inc.

More Business Services Jobs

Find similar Senior Manager, Analytics (Customer Care) jobs:

NationwideRemote