Full Job Description
Location
West Coast, near a major airport.
Job Overview
This role is an advanced SME who leads strategic initiatives and high-impact projects that influence commercial outcomes within Account & Client Management. It independently manages complex client workstreams and serves as a primary expert contact for cross-functional partners and senior client stakeholders. The role focuses on retaining and expanding key relationships through strategic planning, issue resolution, and solution design. It drives long-term client satisfaction and measurable business growth.
Accountabilities
1. Lead Strategic Client and Account Workstreams This responsibility owns complex client or account workstreams that have significant impact on business unit performance. It defines scope, milestones, and success measures, coordinating contributions from multiple functions without direct people leadership. This work delivers improvements in revenue, margin, and client satisfaction for high value accounts.
2. Manage High Value Client Relationships as a Senior SME This responsibility serves as a senior subject matter expert for high value accounts on complex commercial or service topics. It leads discussions to understand evolving client needs and aligns internal stakeholders on responses and solutions. This sustains strong, long term relationships and unlocks new growth opportunities within assigned portfolios.
3. Drive Solutions for Complex, Cross Process Client Issues This responsibility diagnoses and resolves client issues that span multiple processes, systems, or stakeholder groups within the business. It analyzes root causes, designs corrective actions, and tracks results to confirm effectiveness. This reduces recurrence, protects client trust, and stabilizes performance across affected accounts.
4. Build Insight Driven Account Plans This responsibility develops or refines account plans using financial data, customer insights, and market information. It identifies growth opportunities, risk areas, and coordinated actions needed from the broader account team. This planning aligns resources and activities to deliver sustained value for both the client and the organization.
5. Represent Account and Client Management in Strategic Cross Functional Initiatives This responsibility provides the client and account management perspective in strategic cross functional projects such as new offerings, service models, or process changes. It defines client requirements, reviews proposed solutions, and validates that outcomes meet customer expectations. This ensures enterprise initiatives support strong client experiences and commercial results.
Minimum Education & Requirements
7+ years
