Scotiabank

Senior Major Incident Officer

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Fluent in English and Spanish (spoken and written) for effective communication.
  • Excellent verbal, written, and presentation skills.
  • 5+ years experience in Major Incident Management within complex IT environments.
  • 10+ years handling incident bridges with global support teams.
  • 15+ years of progressive IT work experience including full-stack technologies understanding.
  • 5+ years of experience presenting to senior executives (VP+ audience).
  • Post-secondary degree in Computer Science, Engineering, Information Sciences, or a related field.
  • ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).

Responsibilities

  • Drive the recovery of major incidents effectively and efficiently.
  • Manage communications with business and IT stakeholders during incidents.
  • Collaborate with support teams and vendors for quick resolution paths.
  • Facilitate major incident bridges and lead discussions in both languages.
  • Conduct post-incident reviews to identify root causes and preventive measures.
  • Provide improvement recommendations for enterprise processes.
  • Ensure timely and consistent communications to stakeholders.

Benefits

  • Commitment to Diversity, Equity, Inclusion & Allyship for all employees.
  • Accessibility and workplace accommodations for an inclusive environment.
  • Opportunities for upskilling through courses and tuition assistance.
  • Competitive rewards program with flexible vacation and benefits starting on day one.
  • Access to a dynamic workspace fostering collaboration and engagement.
  • Community engagement programs to promote belonging.
Full Job Description
Requisition ID: 266346

You will be responsible for driving the recovery of major incidents, managing business and IT stakeholder communications, and working with subject matter experts to identify ongoing risks and develop plans to mitigate those risks. While this is not a shift-based role, you are required to be available 24x7 to handle major outages during your designated on-call week.

Given the global nature of this role and the need to support Scotiabank's operations across multiple regions, including Latin America and the Caribbean, bilingual fluency in English and Spanish is required. The successful candidate must be able to facilitate incident bridges, provide stakeholder and executive communications, and engage effectively with business, technology, and vendor partners in both languages.

Is this role right for you? In this role, you will:

  • You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and earning the confidence of the business as a trusted partner for all critical outages.
  • You will collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing strong command and control over the incident bridge.
  • You will facilitate major incident bridges and communicate effectively with business, technology, vendor, and executive stakeholders in both English and Spanish across multiple geographies.
  • You will send consistent and timely communications to business and IT stakeholders.
  • You will conduct post-incident reviews and drive teams to identify root cause, lessons learned, and a plan to prevent recurrence of similar incidents.
  • You will provide improvement opportunities for existing enterprise processes.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • You are fluent in both English and Spanish (spoken and written) and can effectively lead major incident bridges, provide executive-level communications, coordinate with global technology teams, and engage business stakeholders across multiple regions.
  • You have excellent verbal, written, and presentation communication skills.
  • You have at least 5+ years of working experience in Major Incident Management supporting complex IT environments in a large organization. Banking and/or financial services industry experience is an added advantage.
  • You have at least 10+ years of hands-on experience handling incident bridges involving support teams from multiple geographies.
  • You have at least 15+ years of progressive IT working experience that includes a high-level understanding of full-stack technologies used in a large enterprise.
  • You have at least 5+ years of experience dealing with senior executives (VP+ audience) from Business and Technology.
  • You are adept at working in a complex, fast-paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution.
  • You are able to set priorities, pursue multiple threads at the same time, accurately reflect the current state, and drive toward resolution.
  • You have completed post-secondary education in Computer Science, Engineering, Information Sciences, or an equivalent field.
  • You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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