ServiceNow

Senior Machine Learning Engineer, Agentic Product - Moveworks

ServiceNow$130K — $180K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Ability to lead technical teams and manage end-to-end project delivery.
  • BS or higher in Computer Science or related field.
  • Over 7 years of experience in developing scalable systems.
  • Strong product sense focused on creating web and conversational UI.
  • Excellent collaboration skills across different functions.
  • Willingness to learn and adapt outside of comfort zones.

Responsibilities

  • Collaborate with GAI experts to understand the latest technology and best practices.
  • Design and implement product features with a focus on delivering business value.
  • Work with PM, UX, and GTM teams on defining and validating product deliverables.
  • Expand product outreach to diverse customers and global markets.
  • Identify and analyze patterns from feedback to improve the Agentic AI framework.
  • Develop skills to apply LLM technologies for creating impactful products.
  • Contribute to innovative solutions addressing unsolved problems in enterprise AI.

Benefits

  • Flexible work personas that allow for remote or in-office work based on role.
  • Opportunity to work in a fast-growing AI startup environment.
  • Access to cutting-edge Machine Learning technologies.
  • Collaboration with experts in the field of Generative AI and ML.
  • Chance to redefine customer perceptions of AI's business impact.
Full Job Description
Job Description

What you get to do in this role:

Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup.
  • Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.
  • Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.
  • Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.
  • Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.
  • Identify patterns and feedback to advance the Agentic AI framework further.
  • Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.


Qualifications

To be successful in this role you have:
  • Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
  • BS or a higher degree in computer science or related field
  • 7+ years professional experience in scalable system development
  • Strong product sense and a passion for building scalable web or conversational UI products
  • Excellent cross-functional collaboration skills
  • A constant thirst for learning and readiness to step out of your comfort zone


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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