Purpose:To lead and direct the overall operation of the Community inaccordance with the Sinceri Senior Living Mission Statement, Meaningful MomentsProgramming, residents' needs, government regulations, and all other Communitypolicies and procedures. Maintain excellent service quality, high occupancy,and meet financial goals within the established budgetary guidelines
Minimum Eligibility Requirements:- Genuine concern for and ability to work with the elderly
- Bachelor's degree in related field preferred
- Must be licensed in good standing if required by the State Licensing Authority
- Must be able to communicate effectively with Residents, families, staff, community officials, referral sources, and the general public
- Must meet all State health requirements
- Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
- Must be computer literate
- Experience with financial reporting and managing multiple budgets
Essential Functions: Leadershipand Professional Conduct - Is a positive representative of Sinceri Senior Living and sets a strong example of professional conduct and appearance for employees and management staff
- Model and promote Sinceri Senior Living's Program Standards, Philosophy of Care, and Mission
- Seek education and knowledge for professional growth
CommunityManagement - Work with the Community management staff and corporate staff in planning all aspects of Community operations, including setting priorities and job assignments
- Monitor each department, and communicate and interpret policies
- Responsible for cleanliness and maintenance of the Community and grounds
- Ensure the safety of Residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures
- Conduct routine inspections of services being provided to ensure the highest quality
- Maintain current knowledge of OSHA and State Regulations and routinely monitor Community compliance
- Ensure understanding and compliance with all regulations regarding Residents' rights
FinancialManagement - Operate Community within the established budget
- Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions
- Complete reports and submit them timely to Sinceri Senior Living office
- Maximize revenue through census development and Resident mix
Program Development andImplementation - Implement and maintain all employee and Resident programs in accordance with Community policies and Sinceri Senior Living's Program Standards
- Ensure programming is effectively managed and marketed
Staffing and Retention - Oversee hiring of all new candidates for employment including the interview and orientation process
- Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary
- Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education
- Ensure compliance with employment laws and Community policies
- Manage turnover and maintain a network of recruitment sources
Marketing and Census Development - Effectively market the Community to reach and maintain budgeted occupancy
- Evaluate and understand market trends and competitors' strengths and weaknesses and successfully position the Community in the marketplace
- Develop an annual business plan and quarterly internal and external marketing plans
- Ensure optimum/maximum occupancy, revenue, and profitability for the Community
- Create a culture that emphasizes customer service and relationship building
- Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing)
- Effectively perform all phases of the external relationship: building/partnering with referral sources
Community Relations - Develop and maintain positive relationships with State regulators, the community at large, families, Residents, ombudsmen, and other professionals on behalf of the Community andSinceri Senior Living
