About the role

The Senior Learning Facilitator, Mortgage owns live training delivery across all of ZHL's mortgage fulfillment functions - serving as a shared facilitation resource for the Mortgage Enablement team. You design and deliver complex, multi-session learning programs for new hire onboarding and continual education, apply adult learning principles to meet learners at varying skill levels, and evaluate program effectiveness to drive continuous improvement. This role requires mastery-level facilitation skill and the ability to operate with significant autonomy in a complex, cross-functional delivery environment.

You Will Get To:

• Facilitate live training sessions, new hire onboarding programs, and continual education across all fulfillment functions - primarily virtual with occasional in-person delivery
• Flex facilitation approach to meet learners at varying levels of competency and experience; create an environment where all participants feel engaged, seen, and supported
• Partner with the Manager, Learning Design & Delivery on facilitation quality standards, delivery consistency, and Train the Trainer programs for new content rollouts
• Collaborate with Enablement Managers and Instructional Designers to prepare materials, coordinate logistics, and maintain the facilitation calendar
• Gather post-session learner feedback, analyze patterns, and route findings to the Instructional Designer for content improvement
• Evaluate program effectiveness using established frameworks; present findings and recommendations to stakeholders independently
• Provide backup facilitation coverage when Enablement Managers have competing priorities
• Apply training techniques effective for technical skills, process knowledge, and behavioral competencies in a regulated mortgage environment

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years of experience in professional training facilitation, instructor-led delivery, or learning program management
• Mortgage industry experience, with a demonstrated track record facilitating training for mortgage sales or fulfillment audiences
• Master-level facilitation skills across virtual, live, and blended formats; proficient with virtual training platforms and collaboration tools
• Deep grounding in adult learning principles and instructional design fundamentals
• Demonstrated ability to assess learner needs in the moment, adapt delivery, and identify knowledge gaps during live sessions
• Strong analytical skills - able to interpret evaluation and post-session data to generate actionable insights
• Proven ability to manage multiple concurrent training programs and prioritize workload to meet deadlines without close oversight
• Excellent communication and presentation skills; comfort facilitating for all levels including leaders and senior stakeholders
• Self-directed; plans and executes delivery assignments with administrative supervision, keeping manager informed of progress and blockers

Preferred Qualifications:

• Background in or exposure to instructional design; ability to contribute to content quality review
• Experience with LMS platforms, eLearning tools, and virtual facilitation technology
• Facilitation certification