As a Principal Site Reliability Engineer at JPMorgan Chase within the within Commercial & Investment Bank, Payments Technology team, youwork with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products92 design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

Job responsibilities

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls.
• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
• Evolves and debug critical components of applications and platforms
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms92 growth
• Makes significant contributions to JPMorgan Chase92s site reliability community via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform

• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.

• Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes.

• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to communicate data-based solutions with complex reporting and visualization methods

• Recognized as an active contributor of the engineering community

• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm92s strategy
• Ability to anticipate, identify, and troubleshoot defects found during testing
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices