We are looking for a highly skilled Senior Lead, Endpoint Engineering & Support to own the strategy, engineering, and day-to-day support of desktops, laptops, and endpoint services for corporate and branch users across FleetPride. This role will drive endpoint management, security, and lifecycle strategy using tools such as Microsoft Intune and Defender, evaluate and manage Desktop-as-a-Service (DaaS) offerings, and oversee vendor relationships that support the end user computing environment.
The ideal candidate has hands-on endpoint engineering experience, a strong background supporting distributed corporate and branch environments, and proven success managing vendors and driving operational excellence. This is a role for someone who can balance strategic planning with hands-on troubleshooting, lead a team, and deliver a consistently reliable and secure end user experience across the business.
Key ResponsibilitiesEndpoint Engineering & Management
- Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
- Lead configuration, deployment, and management of endpoints using Microsoft Intune, including device enrollment, compliance policies, and application deployment.
- Manage endpoint security posture using Microsoft Defender, including threat detection, response, and remediation across the device fleet.
- Evaluate, implement, and manage Desktop-as-a-Service (DaaS) and virtual desktop solutions to support flexible and remote work needs.
- Drive standardization of device imaging, patching, and configuration management to improve consistency and reduce support overhead.
Support & Operations
- Lead the endpoint support function, ensuring timely and effective resolution of desktop, laptop, and peripheral issues for corporate headquarters and branch locations.
- Establish and monitor support SLAs, ticket queues, and escalation paths to drive consistent service delivery across the organization.
- Drive root cause analysis and continuous improvement for recurring endpoint issues to reduce downtime and support volume.
- Partner with security and infrastructure teams to ensure endpoints are compliant, patched, and aligned with security policy.
Vendor & Asset Management
- Manage relationships, contracts, and performance of hardware, software, and DaaS vendors supporting the endpoint environment.
- Own the endpoint procurement, refresh, and asset lifecycle management process, including budgeting and forecasting for hardware needs.
- Negotiate vendor agreements and service levels to optimize cost, quality, and support responsiveness.
- Evaluate new endpoint tools, hardware, and services, and lead vendor selection and onboarding processes.
- Leadership & Stakeholder Engagement
- Build, mentor, and lead a team of endpoint engineers and support technicians across corporate and branch locations.
- Partner with IT leadership, security, and business stakeholders to align endpoint strategy with business priorities and user needs.
- Communicate effectively with stakeholders on endpoint health, security posture, project status, and support performance.
- Develop and maintain documentation, standards, and training materials for endpoint support processes.
QualificationsEducation & Certifications
- Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
- Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
- Security certifications (e.g., Security+) a plus.
Experience- 6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role.
- Hands-on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment.
- Experience with Microsoft Defender for endpoint security, threat detection, and response.
- Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions.
- Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations.
- Demonstrated experience managing vendors, contracts, and hardware/software procurement.
- Experience with Windows OS deployment, imaging, and patch management tools.
Skills & Competencies- Strong leadership, coaching, and team management skills.
- Excellent troubleshooting and problem-solving skills across hardware, software, and network-related endpoint issues.
- Strong vendor management and negotiation skills.
- Excellent communication skills, with the ability to support both technical and non-technical stakeholders.
- Ability to manage competing priorities across corporate and branch locations in a fast-paced environment.
- Customer-service oriented mindset with a focus on end user experience.
Work Environment- The primary environment is characterized by ambient room temperatures, lighting, and traditional office equipment found in a typical office environment. Occasional travel to branch locations may be required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reaching above shoulder height, below the waist, or lifting as required filing documents and store materials.
- Dexterity of hands and fingers to operate a computer keyboard or mouse and to handle other computer components.
- Occasional lifting of moderately heavy objects, such as computers and peripherals.
- Sitting for extended periods of time.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.
