Kyndryl Holdings, Inc.

Senior Lead, Data Center Management

Kyndryl Holdings, Inc. • $100K — $190K *
Poughkeepsie, NY 12601In-Person
Information Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in Facilities Management, Engineering, or Operations
  • 5+ years of proven experience leading site operations or data center environments
  • Strong vendor, financial, and contract management experience
  • Demonstrated incident and crisis management capability
  • Experience collaborating with cross-functional stakeholders and senior leadership

Responsibilities

  • Manage day-to-day site operations and facility services
  • Ensure regulatory, safety, and security compliance
  • Maintain audit-ready documentation for EHS and operational procedures
  • Oversee site-level data integrity and operational records
  • Lead site-level incident and crisis response activities
  • Engage primary customer relationships and build credibility with stakeholders
  • Implement site initiatives and drive adherence to project management standards

Benefits

  • Medical and dental coverage
  • Disability and retirement benefits
  • Paid leave and paid time off
  • Participation in discretionary annual bonus program based on performance
Full Job Description
The Role

As the Real Estate Data Center Site Lead you will provide critical leadership and be responsible for the day-to-day operations, management, and optimization of assigned sites. You will ensure facilities are safe, compliant, efficient, and aligned with organizational and customer objectives, while delivering a high-quality employee and operational experience.

As the Site Lead you will serve as the primary customer relationship owner at the site level and act as the first point of escalation for operational, facilities, and incident-related matters.

You will report into the Regional/Territory Leads and work closely with regional, global, and site stakeholders.

Key Responsibilities:

Facility & Operations Leadership
  • Own and manage site operations, facility services, and asset governance
  • Ensure 100% regulatory, safety, and security compliance at the site level
  • Maintain audit-ready documentation for EHS, security, and operational procedures
  • Own site-level data integrity and ensure accuracy of facility and operational records
  • Maintain all site permits, certifications, and compliance documentation
  • Take full ownership of the appearance and condition of the site, inside and outside


Financial & Vendor Management
  • Manage site operating costs and support Opex/Capex planning and annual business planning processes
  • Identify and implement cost-saving initiatives while maintaining service quality
  • Manage third-party service provider performance at the site level
  • Participate in or lead contract negotiations to optimize cost and service levels


Stakeholder & Customer Engagement
  • Act as the primary customer relationship owner for the site
  • Build and maintain strong credibility with business leaders, customers, and partners
  • Partner with IT, Communications, Legal, EHS, HR, Security, and other stakeholders
  • Represent RDC and Kyndryl with service partners, customers, and the external community


Project & Change Management
  • Own and execute site-level initiatives, projects, and deployments
  • Act as site-level project owner and project manager as required
  • Drive adherence to RDC project management standards, governance, and best practices
  • Implement global standards, technologies, and initiatives as directed by leadership
  • Provide status updates and reporting on site projects, milestones, risks, and outcomes


Incident, Crisis & Business Continuity
  • Lead site-level incident and crisis response activities
  • Serve as the first escalation point for safety, facility, or service disruptions
  • Maintain emergency preparedness and response plans aligned with business continuity requirements
  • Coordinate with regional and global teams during incidents and crises


Site Experience & Sustainability
  • Ensure facilities support a productive, safe, and engaging work environment
  • Lead employee experience, sustainability, and workplace improvement initiatives
  • Address and resolve employee facility-related feedback in a timely manner
  • Promote a culture of ownership - treating the site as if it were your own


Key Deliverables
  • Emergency and preparedness response plans
  • Monthly site and facility status reports (incidents, escalations, resolutions)
  • Site project status reports as required
  • Audit-ready documentation across EHS, security, and facilities
  • Accurate and complete site-level data and records


Performance Metrics
  • 100% site regulatory, safety, and security compliance
  • 100% accuracy of site-level operational and facilities data
  • Successful execution of site initiatives and projects
  • Cost control and delivery of identified savings opportunities
  • Customer and stakeholder satisfaction at the site level


Who You Are

You're good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.

Required Qualifications
  • Bachelor's degree or equivalent experience in Facilities Management, Engineering, Operations, or related field
  • 5+ years of proven experience leading site operations, facilities management, or data center environments
  • Strong vendor, financial, and contract management experience
  • Demonstrated incident and crisis management capability
  • Experience working with cross-functional stakeholders and senior leadership


Key Skills & Competencies
  • Strong leadership and ownership mindset
  • Customer-focused and service-oriented approach
  • Operational excellence and attention to detail
  • Financial acumen and cost management
  • Project and change management
  • Excellent communication and stakeholder engagement skills


The compensation range for this position in the US is $100,080 to $190,080 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

About Kyndryl Holdings, Inc.

Kyndryl is an IT transformation services company. They offer network services, business resilience, and hybrid cloud solutions. Their services include applications, core enterprise and zcloud, the digital workplace, security and resiliency, cloud, data, and AI, network, and edge. They committed to the health and continuous improvement of the vital systems at the heart of the digital economy.

Kyndryl Holdings, Inc. Careers

Join the Pioneering Team at Kyndryl Holdings, Inc. At Kyndryl Holdings, Inc., we are at the forefront of technological innovation and service excellence, making this an ideal time to join our global team. As a leader in IT infrastructure services, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do Embark on a career with Kyndryl Holdings, Inc. and be part of a team that transforms businesses and industries worldwide. Our professionals are not just part of a company; they are essential drivers of innovation and growth. With a commitment to leadership and diversity training, Kyndryl Holdings, Inc. stands out as a beacon of professional development and innovation in the tech industry. Our culture is built on the principles of open collaboration, leadership, and respect for diversity, ensuring a welcoming environment for all employees. Join our team and contribute to our mission of delivering high-quality solutions across various industries. At Kyndryl Holdings, Inc., your skills will be honed through challenging projects and a collaborative team environment. Innovative Work At Kyndryl Holdings, Inc., innovation isn't just a buzzword—it's the cornerstone of everything we do. With a focus on cutting-edge technology and industry expertise, our team is equipped to tackle some of the most critical challenges facing businesses today. Be Part of a Great Team Kyndryl Holdings, Inc. is not just about individual growth; it’s about collective success. The synergy of our team’s diverse skills leads to groundbreaking solutions and industry leadership. Our commitment to employee benefits and a supportive culture makes Kyndryl Holdings, Inc. a top choice for professionals seeking meaningful and rewarding careers. Future-Proof Your Career With Kyndryl Holdings, Inc., the path to professional advancement is clear. Our career development programs offer extensive training, certification support, and opportunities for growth, ensuring that your career trajectory is always upward. Explore Job Opportunities Whether you’re looking for a full-time position, an internship, or leadership roles, Kyndryl Holdings, Inc. offers a range of employment opportunities to match your career aspirations. Enhance your resume through hands-on experience that sets you apart in the job market. Kyndryl Holdings, Inc. Careers Network Stay connected with Kyndryl Holdings, Inc. through our dedicated careers network. Search open positions that align with your skills and interests. We are continuously hiring creative, curious, and motivated individuals who are ready to drive success in a dynamic work environment. Keep Up to Date Stay informed with the latest career tips, industry insights, and professional growth opportunities available at Kyndryl Holdings, Inc. Our careers blog provides valuable information to help you navigate your job search, prepare for interviews, and excel in your career. Job Alert Emails Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Kyndryl Holdings, Inc. Join Kyndryl Holdings, Inc. today and be part of a team that values innovation, leadership, and a diverse skill set in driving technological advancements and business success.
Learn more about Kyndryl Holdings, Inc.
Market Cap
$2.5 billion
Industry
Information Technology
NASDAQ
KD
* Ladders Estimates

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