FIS

Lead Business Process Analyst (Transformation)

FIS$90K — $120K *
Jay, FL 32565In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in business process analysis, modeling, and documentation
  • Experience in process improvement methodologies like Lean and Six Sigma
  • Proficiency in integrating AI capabilities into operational workflows
  • Strong data analysis and performance measurement skills
  • Excellent verbal and written communication with various audiences
  • Experience facilitating cross-functional workshops
  • Ability to navigate matrixed organizational environments.

Responsibilities

  • Analyze and enhance business and systems processes with AI capabilities
  • Support AI adoption initiatives by collaborating with change champions
  • Diagram, assess, and suggest improvements to end-to-end processes
  • Facilitate workshops and working sessions across functions
  • Develop process metrics to quantify performance and impacts
  • Analyze data to identify root causes of operational challenges
  • Assist in training and knowledge-sharing regarding new processes.

Benefits

  • A voice in shaping the future of fintech
  • Continuous learning and development opportunities
  • Collaborative team culture
  • Community involvement and opportunities to give back
Full Job Description
Job Description

About the role

The Business Process Analyst - AI Enablement & Change supports the adoption and effective use of enterprise AI solutions across FIS Client Office organizations, including Delivery, Support, and Managed Services.

This role focuses on analyzing, improving, and integrating business processes while working closely with teams and designated change champions to embed AI-enabled ways of working into day-to-day operations. The analyst balances hands-on process work with change enablement, education, and continuous improvement to help teams get the most value from existing AI capabilities.

Location - Hybrid (3 days in office, 2 days remote): Jacksonville, FL or Milwaukee, WI or Atlanta, GA

What you will be doing
  • Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate
  • Support AI adoption initiatives by partnering with change champions and operational teams
  • Diagram, evaluate, and recommend improvements to existing end-to-end processes
  • Participate in and facilitate cross-functional workshops and working sessions
  • Develop and maintain process metrics to measure performance and improvement impact
  • Collect and analyze data to identify root causes of operational and process issues
  • Support quality improvement and re-engineering efforts aligned to performance gaps
  • Assist with training, documentation, and knowledge-sharing related to new processes and AI usage
  • Monitor adoption and provide feedback to improve usability, clarity, and effectiveness
  • Perform cost and benefit analyses to support prioritization decisions
  • Communicate project status, risks, and outcomes to stakeholders
  • Stay current on internal and external best practices in process improvement and AI enablement
  • Perform other related duties as assigned


What you will bring
  • Business process analysis, modeling, and documentation (current and future state)
  • Process improvement methodologies (Lean, Six Sigma, continuous improvement)
  • Ability to identify and integrate AI-enabled capabilities into operational workflows
  • Data analysis, root cause analysis, and performance measurement techniques
  • Facilitation of workshops and cross-functional working sessions
  • Change enablement and adoption support skills
  • Strong communication skills, both written and verbal, across technical and non-technical audiences
  • Ability to translate complex concepts into practical, actionable guidance
  • Stakeholder management and collaboration across diverse teams
  • Working knowledge of enterprise tools (process modeling, collaboration, documentation)
  • Organizational awareness and the ability to navigate matrixed environments
  • Continuous learning mindset, especially related to AI and emerging technologies


What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits


Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ

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