Job SummarySr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.
Must Have's:1. Lab system life cycle management
2. Lab system vendor handling
3. Lab system business processes understanding in pharmaceutical regulatory environment
Roles & Responsibilities- Lab System Lifecycle Management:
- Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
- Ensure compliance with SDLC CSV GxP and regulatory standards
- Handle system upgrades patching backup archival and audit readiness
- Lab System Vendor Handling:
- Act as point of contact for vendors for installation support and issue resolution
- Coordinate maintenance upgrades and ensure SLA and regulatory compliance
- Manage vendor deliverables documentation and escalation handling
- Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards
- Collaborate with QA IT and lab teams to support audits and process improvements
Key Skills & Expertise- Good Knowledge and understanding on the GXP.
- Good knowledge of Computer System Validation.
- Good understanding of laboratory instruments and analytical techniques.
- Familiarity with lab software systems.
- Strong problem-solving and communication skills.
- Ability to work in a regulated environment and follow SOPs.
- Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
- Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.
Job Duties:- Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
- Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
- Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
- User Management Activities (E.g: User Creation, Modification & Deletions etc.)
- Hardware related PC/Network - Coordination with Desktop support team
- Vendor communications, coordination during the System Hardware failures & any other Maintenances
- Backup of the Standalone and Benchtop systems on regular basis
- Application Software upgrades on the standalone systems.
- Onboarding and off boarding Lab systems
- Monthly patching coordination.
- Backup & Restoration for the Lab systems
- Lac/es Configuration
- Update SOPs/ WIs
- Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
- Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
- Help maintain audit trails and support data archival processes.
- Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
- Ensure systems are validated and maintained according to SOPs and validation protocols.
- Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
- Participate in cross-functional meetings to improve lab workflows and system performance.
- Support Audits Queries from the LAB IT side.
Education:Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
8+ years of experience in a laboratory or IT support role.
