The Sr. Managed Services CNC Consultant is a key technical contributor within Syntax's JD Edwards Managed Services organization. In this role, you will provide advanced CNC administration, environment management, troubleshooting, automation, and performance optimization for JD Edwards EnterpriseOne systems hosted across cloud and on-premise platforms. You will support complex client environments, lead root-cause analysis, and ensure system stability through proactive monitoring and best-practice configuration. This role requires strong technical depth, excellent communication, and the ability to operate independently in a fast-paced, global services model.
Key Responsibilities• Deliver senior-level CNC administration, including installation, upgrades, tools releases, ESU deployments, and environment configuration.
• Diagnose and resolve critical technical issues across JD Edwards EnterpriseOne, web and application servers, batch servers, and supporting infrastructure.
• Monitor system performance, conduct tuning activities, and implement automation for operational efficiency.
• Perform SQL scripting, database troubleshooting, and collaborate with DBAs to ensure data integrity and optimal performance.
• Support system integrations, security administration, provisioning, object management, and change control processes.
• Participate in incident management, problem management, and proactive maintenance for managed services clients.
• Prepare technical documentation, operational runbooks, and environment diagrams to support ongoing service delivery.
• Participate in scheduled on-call rotations to provide 24/7 support coverage as required.
Required Skills & QualificationsTechnical Skills• 5-10 years of hands-on experience with JD Edwards EnterpriseOne CNC administration.
• Strong expertise with:
o EnterpriseOne installation, deployment, and upgrade processes
o WebLogic, WebSphere, or equivalent J2EE application servers
o SQL scripting and relational database platforms (Oracle preferred)
o Server administration in Windows and/or Linux environments
o Network fundamentals, load balancing concepts, and troubleshooting
• Experience supporting cloud-hosted or on-premise JD Edwards environments.
• Understanding of high-availability, disaster recovery, and environment lifecycle management.
Soft Skills• Strong analytical and problem-solving abilities in high-pressure situations.
• Clear, professional communication suitable for both technical and non-technical audiences.
• Ability to work independently while collaborating effectively within a global team.
• Demonstrated accountability, ownership, and customer-focused service mindset.
Education & Credentials
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• JD Edwards EnterpriseOne CNC 9.2 certification (or willingness to obtain within 6 months).
Preferred Qualifications• Experience with automation tooling (scripting, orchestration, monitoring frameworks).
• Familiarity with OCI, AWS, Azure, or other cloud platforms.
• Exposure to Oracle DBA concepts, backup/recovery workflows, and performance tuning.
• Prior consulting or managed services experience supporting multiple clients concurrently.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
