Role DescriptionThe Information Technology group at Form Energy collaborates closely and supports end users across the U.S. in four locations and with a distributed workforce of onsite, hybrid, and remote employees. As a Senior Desktop Support specialist within the Service and Support team, you will serve as a key escalation point for complex technical issues, support critical IT hardware and software across user and lab environments, and help mentor and develop less-senior support staff.
Relocation assistance is available.
What you'll do:- Provide tier 1-3 and some tier 4 support to Form Energy employees.
- Configure, maintain, and support IT hardware including user laptops, desktops, and lab computers.
- Install and configure appropriate software according to specifications; set some of these specifications.
- Maintain and troubleshoot local networks.
- Set up new printers, office and lab.
- Plan and work on special projects.
- Assist with the onboarding of employees.
- Manage an inventory of IT assets and supplies.
- Create and document processes.
- Mentor and train less-senior staff.
What you'll bring:- College degree or equivalent work experience and 4+ years of IT experience.
- IT support / helpdesk experience with Windows and Mac in an AD environment. Must have extensive Mac experience.
- Device management experience, including computer and MDM management.
- Experience with administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN.
- Outstanding customer service skills, communication and organizational skills.
- Ability to multitask; a quick learner who is adaptable.
- Excellent troubleshooting skills, including the ability to troubleshoot network connectivity issues.
- Experience supporting onsite and remote users.
- Experience with setup and support of network and stand-alone printers.
- Ability to move up to 50 lbs and work in small spaces. Ability and willingness to work in a lab is required.
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Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here.
When it comes to you and your family's health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed.
