Job Summary:We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.
Job Duties:- Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
- Manage help desk tickets, ensuring timely resolution and accurate documentation.
- Administer and support the Microsoft 365 Suite.
- Manage user onboarding processes.
- Maintain IT hardware and software inventory.
- Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
- Coordinate hardware/software repairs with vendors.
- Analyze user issues and implement preventative solutions through automation or documentation.
- Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
- Create and update IT documentation, how-to guides, and training resources.
- Perform other tasks and duties as assigned by management.
Requirements- 10 plus years of experience in technical or IT support role required
- Demonstrated ability to work independently or within a team to manage projects.
- ITIL certification or familiarity with the ITIL framework required
- Familiarity with cloud-based services and technologies required
- Experience with enterprise business applications and systems required
- Ability to pass physical, drug, driving, and background check required
- Ability to physically push, pull, and lift 25 lbs or more required
- Ability to sit, stand, and walk for four plus hours at a time required
- Alignment with company core values required
Preferred Qualifications:- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) preferred
- Experience with automation concepts and frameworks preferred
Benefits- Medical, dental, vision, HSA, term life, AD&D, STD, LTD
- 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
- 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
- 401(k) contributions matched 100% up to 4%
- Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
- PTO and paid holidays provided
- Career advancement opportunities
- Competitive wages
- Family-friendly environment with average employee tenure above five years
