Job DescriptionSAIC has an opening for a Senior IT Specialist to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Coronado, CA.
The IT Specialist performs Tier one and two network, systems, and phone support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, routers, switches, VTCs, phones, laptops and other IT Specialist systems. The IT Specialist must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations. This position requires strong troubleshooting, analytic and diagnostic skills, along with good communication abilities. The IT Specialist must have comprehensive knowledge of Government hardware, software, and network components. This position coordinates IT administration and performance requirements with other members of the networking and systems team as well as identifies, analyzes, and documents long-range requirements, and administers resources related to the enterprise network. The IT Specialist shall prepare technical implementation plans that provide integrated solutions, including actions, milestones, timelines, and critical paths required for complete solutions. The IT Specialist plans for and provides reasonable responsiveness in terms of IT systems performance (e.g., availability, reliability, and throughout). This position shall provide full lifecycle support of LAN and WAN infrastructures. The IT Specialist shall follow the designated network standards for the design, installation, and maintenance of IT infrastructures.
Duties include but are not limited to:- Providing installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN routing and switching infrastructure hardware and software including network hardware and software.
- Providing installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN systems infrastructure hardware and software including PC hardware and software.
- Configuring, installing, operating, maintaining, defending, troubleshooting, and repairing LAN/WAN capabilities, including point-to-point circuits, satellite connectivity, dedicated Internet connections, and broadband Internet connections including necessary additions and changes to associated routers, switches, and encryption devices.
- Configuring, operating, maintaining, defending, troubleshooting, and repairing IT infrastructures, including necessary additions and changes to associated routers, switches, external USSOCOM and commercial provider circuits and encryption devices.
- Configuring, operating, maintaining, defending, troubleshooting, and repairing the Virtual Local Area Network (VLAN) architectures of USSOCOM, its Component Commands, TSOCs, and deployed forces.
- Configuring, maintaining, defending, troubleshooting, and repairing classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
- Provisioning, operating, managing, and monitoring LAN/WAN Virtual Private Network (VPN) services to securely connect remote elements and mission partners over the SIE and shared public IP networks, while ensuring compliance with USSOCOM policies, procedures, regulations, and directives.
- Troubleshooting LAN/WAN voice, data, and transmission networks and evaluate the effect of architectural changes on them.
- Implementing network and security access.
- Configuring, updating, monitoring, managing, troubleshooting, and documenting routers and switches in the USSOCOM LAN/WAN networks.
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Removing old equipment and performing data migration to new machines
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Troubleshooting and proactively resolving technical issues
- Providing mobile device support
- Providing CSfC kit support
- Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
QualificationsRequired Qualifications: - Solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.
- Comprehensive knowledge of Government hardware, software, and network components.
- Strong troubleshooting, analytic and diagnostic skills, along with good communication abilities
- DOD 01-M IAT II AND CCNA.
- Active TS/SCI Clearance is required to be considered.
Years of Experience:- Education & Experience: High school diploma with a minimum of 12 years of relevant experience, 10 years experience with Associate's, 8 years experience with Bachelor's, OR 6 years of experience with Master's
