Description

Title: Senior IT Manager, Enterprise Applications

Department: Business Support Team

Location: Cleveland, Ohio

Supervisor: Head of Business Support

FLSA Status: Exempt

Position Status: Full Time

Work Status (Remote/Hybrid/In-Office): Hybrid (4 days office, 1 day remote)

Senior IT Manager ( Enterprise Applications )

This is your chance to join the rapidly growing commercial solar energy business.

SUMMARY

We are currently seeking a Senior IT Manager to own and advance the enterprise-application portfolio that runs FLEXRACK's solar tracker manufacturing business end to end. This hands-on role is the single point of accountability for the company's business systems: Syspro ERP, monday.com, Salesforce, the 10in6 MES system, and other enterprise applications , covering administration, configuration, user support, integrations, and the evaluation and rollout of new capabilities. Beyond the systems in place today, the role brings broad, current knowledge of the business-application landscape used across manufacturing and the solar / renewable industry to recommend fit-for-purpose platforms as the business scales. Near-term priorities include operationalizing in-flight system implementations and then owning their ongoing roadmap, adoption, and optimization. The role is approximately 80 -85% business systems / enterprise applications and 15 - 20 % oversight of a lightweight, IT & Infrastructure .

This position reports to the Business Support Team, or another management personnel that the President of the Company may designate. This position is located in Cleveland, Ohio and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Overtime and weekend working hours may be required as needed. This position is expected to travel up to 2 0%.

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES
• Enterprise Application Ownership & Administration

o Serve as system owner and administrator for the company's business applications across all functions: Syspro ERP, monday.com, Salesforce , the 10in6 production system, and other enterprise applications ; manage configuration, roles and permissions, security, workflows, data model, reporting, and integrations.

o Own platform health: data integrity, release / version management across all platforms, performance, and uptime coordination.
• Technology Strategy & New Systems

o Maintain broad, current knowledge of the manufacturing / solar business-application landscape ( ERP , CPQ, CRM , MES, PLM, SCM / procurement, WMS / logistics, BI / analytics); identify gaps and evaluate fit-for-purpose systems.

o Build business cases (cost / benefit, ROI, risk) and present recommendations to management and executive leadership; maintain a forward-looking systems roadmap.
• Implementation & Vendor / Partner Management

o Lead and project-manage system implementations and enhancements end to end: scope, requirements, design, configuration, UAT, training and stabilization.

o Serve as the primary internal project manager and point of contact with software vendor s and third-party implementation / systems-integration partners; manage statements of work, timelines, budgets, change requests, and SLAs.
• User Enablement & Support

o Provide front-line and escalation support across all systems; develop training and documentation; drive user adoption and change management.
• IT & Infrastructure Oversight

o Oversee the company's lightweight, IT environment : Microsoft 365 / Google Workspace, identity and access (SSO / MFA), endpoints, network / connectivity vendor coordination, security baselines, and helpdesk escalation.
• Governance, Data & Documentation

o Maintain system governance (change control, access reviews, audit trails) and reporting / data-quality foundations across systems.

Qualifications & Experience
• Education & Certifications

o Bachelor's (or Master's) in Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent experience.

o Relevant certifications preferred: PMP / CAPM, ITIL, or ERP-specific credentials.
• Technical Knowledge & Tools

o Hands-on administration of manufacturing ERP (Syspro, SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar); experience with CRM (Salesforce) is a plus

o Broad familiarity with the categories of business applications used across manufacturing (CRM, ERP, MES, PLM, WMS, BI) and ERP-to-CRM integration patterns.

o Experience with M365 / Google Workspace administration, identity & access management, and managing MSPs.
• Relevant Experience

o 7+ years administering and supporting enterprise business systems ( ERP , CRM ), including hands-on configuration.

o Experience in a manufacturing or engineer-to-order / configure-to-order environment; solar / renewable energy a plus.

o Proven track record leading system implementations and managing software vendors and third-party implementation / SI partners.
• Soft Skills

o Strong business analysis, problem-solving, and communication skills, including the ability to present recommendations to senior leadership.

o Comfortable as a hands-on individual contributor while owning strategy and roadmap (player-coach).

o Detail-oriented and pragmatic on build-vs-buy decisions; effective at prioritization, vendor, and stakeholder management.

PHYSICAL DEMANDS
• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
• Travel: up to 2 0% as needed