We9re building out our internal IT function and looking for an experienced IT Manager to lead and scale our technology infrastructure across our NYC headquarters, San Diego office, and globally distributed team.
Intro:Our IT function is a critical backbone of the business - enabling teams to move fast, stay secure, and operate seamlessly across regions. This role is ideal for someone who enjoys building from the ground up, balancing strategy with hands-on execution, and partnering cross-functionally to support a high-growth environment.
Description:IT Strategy & Operations- Build and lead Front Row9s internal IT function, including policies, processes, and systems across all offices and remote teams
- Establish scalable IT practices that support a fast-growing, distributed organization
Infrastructure & Systems Management- Manage endpoint lifecycle across a hybrid Mac and Windows environment
- Own identity and access management across Google Workspace and Azure AD, including SSO, MDM, and provisioning
- Oversee network infrastructure, including wireless and switching environments
Security & Compliance- Develop and enforce IT security policies aligned with SOC 2 and broader compliance requirements
- Ensure endpoint security, patching, and access controls are consistently maintained
Vendor & Stakeholder Management- Partner with Finance, Legal, and Operations on vendor contracts, licensing, and IT spend
- Evaluate and manage MSPs or co-managed IT partners for regional and global support
Support & Team Leadership- Oversee onboarding and offboarding processes for a distributed workforce
- Manage and mentor Desktop Support resources and future IT hires
- Act as escalation point for complex technical issues and business-critical outages
Requirements:Qualifications & Experience- 5-8 years of IT experience, with at least 2 years in a lead or management role
- Experience supporting a high-growth, distributed environment (agency, startup, or multi-site organization preferred)
- Strong knowledge of Google Workspace administration, Azure AD, and MDM platforms
- Hands-on experience with network infrastructure and systems management
Preferred Qualifications- Experience working in a PE-backed or rapidly scaling organization
- Familiarity with Aruba, Fortinet, or similar networking technologies
- Experience with compliance frameworks such as SOC 2 or ISO 27001
Key Skills & Attributes- Strong communication skills with the ability to work cross-functionally
- Comfortable operating both strategically and hands-on
- Highly organized with the ability to manage multiple priorities across time zones
- Proactive problem solver with a focus on scalability and efficiency
Benefits:- Health, dental, and vision
- PTO
- Summer Fridays
- Wellness and commuter benefits
- Work with a fun, consultative team of experts
- Location - headquartered in SoHo, New York City with offices in San Diego, Hamburg and Bratislava
Salary: $150,000 - $180,000
Division Front Row US Locations New York, New York Remote status Hybrid Yearly salary $150,000 - $180,000 Employment type Full-time
