Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:
Join our leadership team as a Sr. IT Implementation Manager and lead a large, high-performing team delivering critical, high-visibility initiatives that make a real business impact. This role offers the opportunity to work in a forward-thinking environment that values modern technology, strong software development practices, continuous improvement, and innovation. You'll be part of a culture grounded in learning, inclusion, collaboration, and respect, where people are empowered to grow, contribute, and help shape the future of how we deliver technology solutions.

What you will do:

Job Description: Senior IT Implementation Manager (Service / Sales & Marketing) will be responsible for directing and optimizing the implementation teams in delivering all prioritized work in the Commercial HVAC Business Unit tied to the Service / Sales & Marketing / Digital / eCommerce Portfolio of products:

• undefined
• Lead Acquisition & Mgt
• Opportunity Mgt
• CRM
• Asset & Customer Mgt
• eCommerce & Customer/Partner Portal
• Digital Offerings (Subscription & Billing Mgt)
• Case Mgt / Service Tech Support
• Field Service Planning & Scheduling
• Field Service Technician Tools (XOI, Quick Quotes, Climate Labs, etc.)
• Service Financial Mgt
• Warranty Mgt (Falcon, Tavant)
• Product & Sales Process Documentation Management (Jive/Hub)
• Service & Product Renewal Management (RNEWAL, ERP, etc.)

This role requires a strong focus on facilitating employee performance, growth and development, oversight of project execution and product continuous improvement.

The Senior IT Implementation Manager will play a critical role in driving implementation success defined by delivering efficient and reliable solutions according to the forecasted budget and schedule (High levels of accuracy in "Say-do")

Responsibilities:

People:

• Implement performance management strategies to proactively support and uplift team members, ensuring effective evaluation and continuous improvement of their performance.
• Plan and execute compensation strategies to attract and retain top talent.
• Facilitate HR policies and procedures within the team, ensuring compliance with relevant regulations and internal guidelines.
• Collaborate with team members to identify and support career progression opportunities and development plans.
• Foster a culture of talent growth and development through mentorship, training programs, and knowledge sharing initiatives.
• Lead the hiring process, including identifying staffing needs, conducting interviews, and making hiring decisions.
• Promote employee engagement by facilitating communication, addressing concerns, and fostering a positive work environment.
• Manage workload to ensure work-life balance and support team members in finding effective solutions.

Projects / Continuous Improvement Work:

• Develop and communicate a clear vision for IT projects and feature/enhancement work, aligning with business objectives and emerging technologies and trends.
• Collaborate with Business Strategic Partners for the creation and maintenance of product roadmaps, long-range plans (LRP), and annual operation planning (AOP) to effectively allocate resources and prioritize initiatives.
• Oversee the sourcing of third-party licenses and manage relationships with vendors, consultants, and supplemental staff.
• Review and execute consultant statements of work (SOW), manage contracts, and monitor service level agreements (SLAs).
• Provide leadership in the execution of projects and CI work, ensuring alignment with the established vision and milestones.
• Oversee the implementation and maintenance of disaster recovery plans to ensure business continuity and data protection.
• Assist with project escalation, troubleshooting and problem resolution, ensuring project objectives are achieved.
• Ensure that the operating model is well documented and always evolving to continue getting better at achieving our goals of
  • More accurate forecasting
  • Quicker turn-around times
  • Higher levels of quality
• Adherence to standard work as well as mentoring/coaching individuals in the same are keys to success.

What you will bring:

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field. Experience in Salesforce will be considered a big advantage although not required.
• 10 years of experience in managing people, projects, and business relationships within an IT organization.
• Strong understanding of emerging technologies and trends in the IT industry. We are embracing Agentic Delivery in everything we do and continue to seek out innovative ways to improve our people and teams.
• Adept in Agile Development & project management methodologies and tools.
• Strong knowledge of performance management, compensation planning, and HR policies and procedures.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Ability to navigate high-visibility situations with a calm, objective mindset, ensuring teams remain focused while effectively communicating critical updates to senior and executive leadership
• Strong leadership and problem-solving capabilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of contract management, vendor relationships, and service level agreements.

Annual Base Salary Range or Hourly Base Pay Range:
$146,521.66 - $204,609.99
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.