Senior IT Support AnalystPut your career on a positive track with a growing, nationally recognized manufacturing company in Southern California. This is an excellent opportunity with an organization that puts strong emphasis on providing high value products and services, while quickly fulfilling customer needs. Medical, Dental, Life and Disability insurance along with 401k and 20 paid days off are provided.
Senior IT Support Analyst Responsibilities:- Listen to customers, gather customer information, analyze symptoms, break down complex issues, identify problem (including severity of issue)
- Identify areas to improve efficiency and optimize incident response through implementation of automated monitors and corrective action procedures
- Deliver high quality solutions that align with customer response timeline (SLA); accurately post status in ServiceNow ticketing system
- Provide practical solutions for a vast range of application/ technology problems as well as technology training
- Evaluate new technology and methods as potential solutions
- Educate, train and build relationships with customers
- Document problems, corrective actions and SOPs
- Participate in strategy development
QualificationsSenior IT Support Analyst Requirements:- Bachelor's Degree
- 5+ years of experience supporting Dell desktops/ laptops, Lenovo laptops, HP printers, hand-held scanners and other desktop/ application technologies
- Proficiency with MS Windows OS, MS Office and Desktop productivity tools
- 2+ years of experience supporting ERP applications required
- Excellent communication and customer rapport
Senior IT Support Analyst Preferred Skills and Certifications:- ITIL Certification and Comp TIA A+
- Help Desk Certifications, Comp TIA Network
- 5+ years of experience with SQL or Microsoft Access database and Help Desk Incident Management Software
- 5+ years of experience working with Internet Explorer, Chrome, HTML, Win install, internet/ intranet support
- 5+ experience supporting Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/ Outlook (creating rules), Excel Macros and formulas
Additional InformationAll candidates must be legally eligible to work in the United States without sponsorship and reside locally. Sorry, no Visa Sponsorships or Transfers are available. Consulting Companies, Staffing Agencies and 3rd Party Recruiters need not apply.
