Position OverviewWe are seeking a highly skilled Senior ERP Analyst to join our IT organization as the functional subject-matter expert for our SAP S/4HANA Order-to-Cash (OTC) processes. In this role, you will focus on designing, implementing, and supporting OTC solutions-spanning order management, fulfillment, billing-and ensuring seamless integration with external systems via IDocs, middleware, and other interfaces. You will partner with business stakeholders, IT integration teams, and external vendors to deliver best-in-class order-to-cash operations that drive efficiency, accuracy, and customer satisfaction.
What you'll do- Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data.
- Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API).
- Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities.
- Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms; monitor and resolve interface issues, ensure data integrity and consistency.
- Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements.
- Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution.
- Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality.
- Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders.
- Participate in project planning, change control, release management and system governance-ensuring adherence to standards, controls and operational excellence.
- Other duties as assigned
Who you are- Bachelor's degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline.
- Minimum 6 - 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles; including recent experience in SAP S/4HANA environments.
- Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support.
- Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners).
- Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management.
- Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
- Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery.
- Expert analytical, problem-solving and data-integrity skills.
- Expert written and verbal communication skills, able to engage with both technical and business audiences.
- Expert ability to manage multiple priorities and deliver in dynamic, cross-functional environments.
- Expert familiarity with project lifecycle and change management methodologies (testing, cut-over, support).
- Comfortable working onsite 4 days in a week from one of these locations: Broomfield, CO, Salt Lake City, UT, Atlanta, GA, Pearl River, NY, Cerritos, CA.
Preferred / Advantageous- Experience in a configurable or make-to-order manufacturing environment, or with variant configuration scenarios.
- Exposure to S/4HANA advanced features: Advanced ATP, Fiori apps, BRF+, AIF
- Experience integrating with CRM, e-commerce platforms or trading-partner networks.
- Experience in AI tools and capabilities.
- SAP certification in SD/OTC or S/4HANA.
What's in it for you- Annual base salary range: $119,000.00 - $150,000.00
- Bonus target range: 25%
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Enjoy our Flexible Time Off (FTO) program designed to support work-life balance (excludes new hires in Illinois).
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
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