As the Senior IT Engineer, you own Schema App's internal IT function, ensuring our endpoints, identity, access, and infrastructure are reliable and secure while maintaining IT-owned SOC 2 controls. This is a hands-on role that combines day-to-day IT ownership with technical project delivery. The role is approximately 50% internal IT operations and 50% project work across automation, AI/MCP, and DevOps. As our internal IT owner, you'll also regularly work from our Guelph, Ontario office to manage and rotate hardware and administer on-site IT services. This role reports to the Software Engineering Manager. Functional Accountabilities 1. Internal IT Operations: Own identity and access, endpoints, Microsoft 365 / Entra, MDM/Intune, patching, device lifecycle, and employee onboarding/offboarding. 2. Hardware & On-Site IT: Manage company hardware throughout its lifecycle and regularly administer on-site IT services at Schema App's Guelph office. 3. Security & SOC 2: Maintain IT-owned SOC 2 controls, including Vanta evidence, access reviews, device compliance, and required testing. 4. Technical Project Delivery: Deliver Engineering-prioritized projects across internal IT, automation, AI/MCP, and DevOps. 5. Documentation & Improvement: Maintain IT runbooks and continuously improve the security, reliability, and efficiency of internal systems. Key Competencies 1. Ownership & Problem Solving: Takes end-to-end accountability, diagnosing problems to root cause and following through to resolution. 2. Endpoint & Identity Administration: Strong hands-on experience with Microsoft 365 / Entra, MDM/Intune, identity and access, and device lifecycle management. 3. Security & Compliance: Understands SOC 2 / Vanta-style controls and can independently maintain IT-owned compliance requirements. 4. Technical Project Delivery: Scopes and ships technical work while balancing the demands of day-to-day IT operations. 5. Automation & DevOps: Uses automation, scripting, AI, and DevOps practices to solve problems, reduce manual work, and improve internal systems. Metrics - MSP scope internalized within 90 days, with no recurring dependency for owned services - 9% of employee IT tickets resolved internally; median first response 4 business hours - 5% of devices enrolled and meeting baseline compliance - Zero overdue critical IT-owned SOC 2 / Vanta tests at month-end - 0% of capacity dedicated to project work monthly, targeting ~50%, while meeting agreed commitments Schema App's Core Values - Growth Mindset: You continuously build your skills across IT, security, automation, AI, and DevOps and look for better ways to operate. - Resourceful: You take problems through to resolution, using the tools, information, and expertise available to find practical solutions. - One Team: You partner effectively across Schema App to keep our people productive and our systems secure and reliable. - Humble: You bring strong technical judgment while knowing when to seek input, share what you learn, and remain open to better approaches. Life @ Schema App - Culture focused on your growth: Weekly 1:1 with conversations around Professional Development - Great benefits for health & wellness, and your coverage starts as soon as you do - RRSP matching! - Flex days to re-energize on top of vacation days and you don't work on your birthday - The Culture Club keeps our virtual team connected through fun and innovative events - Diverse smart team! The more inclusive we are, the better our work will be - Schema App's purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.