Royal Bank of Canada

Senior IT Network Operations Analyst

Royal Bank of Canada$90K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree/diploma in Computer Information Systems or equivalent experience
  • Cisco Associate or Professional level certification in networking
  • AI/ML fundamentals certification (e.g., Google Cloud AI, AWS AI Practitioner)
  • Programming knowledge including AI concepts
  • 1-2 years in IT operations, systems administration, or incident management
  • Strong understanding of Cisco networking technologies and processes
  • Hands-on expertise with network technologies including routers, switches, firewalls, and load balancers,

Responsibilities

  • Proactively detect and resolve network incidents using AI tools
  • Monitor, troubleshoot, and optimize network performance
  • Execute and validate disaster recovery infrastructure procedures
  • Lead disaster recovery infrastructure testing and validation
  • Coordinate with IT and Disaster Recovery teams for runbook development
  • Implement AI-driven automation for operational tasks
  • Mentor junior team members on technical best practices

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Support for development through coaching and management opportunities
  • Dynamic, collaborative, and high-performing team environment
  • Flexible work/life balance options
  • Opportunities for challenging work and overtime
  • On-call support rotation opportunities
Full Job Description
Job Description

What is the opportunity?

The Senior IT Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures. As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, the Senior IT Operations Analyst will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms. This role requires knowledge in AI-driven monitoring platforms and the ability to maintain business continuity during critical infrastructure failures and testing. The Senior IT Operations Analyst will work effectively in both independent and team-oriented environments with heightened technical responsibility.

What will you do?
  • Proactively detect, investigate, diagnose, and resolve network incidents across production infrastructure, utilizing AI-powered anomaly detection and predictive analytics to anticipate and prevent outages before they impact business operations.
  • Rapid Response, Monitor, troubleshoot, and optimize network performance using RBC's Event and Incident applications suite of tools: Which include ServiceNow, Spectrum, Moogsoft, PagerDuty, NetworkView, and NetOps platforms, with advanced proficiency in AI-enabled monitoring tools for real-time threat detection and automated root cause analysis.
  • Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion.
  • Lead DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures.
  • Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Datacentre runbooks and recovery procedures.
  • Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR).
  • Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy.
  • Mentor junior team members on Enterprise network and Infrastructure procedures, best practices, AI tool usage, DR procedures, and emerging technologies to build organizational capability.


What do you need to succeed?

Must-have
  • Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience
  • Cisco Associate or Professional level certification on networking
  • AI/ML fundamentals certification (e.g., Google Cloud AI, AWS AI Practitioner, or equivalent)
  • Programming languages, including AI knowledge
  • 1-2 years in IT operations, systems administration, or incident management
  • Understanding Network based technologies and processes: Cisco suite of products including Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
  • Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies
  • Advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
  • Scripting and automation experience (expand to include Python/AI workflows)
  • Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)
  • Datacentre Infrastructure platforms and technologies knowledge
  • Experience with Silver Peak SD-WAN technologies (configuration, management, troubleshooting)
  • Basic understanding of ATM platforms and setups (communication problems, modems, switches)
  • Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers. ServiceNow, Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps
  • Strong communication and ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers.
  • Demonstrated experience executing and validating Datacentre disaster recovery runbooks in production environments.

Nice to Have
  • Experience with Fault, Incident, Problem and Change management
  • Understanding of business continuity planning
  • In-depth technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless,
  • Knowledge of MCP Servers, AI and ML models


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities for overtime
  • Opportunities for on-call support rotation


Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-01

Application Deadline:

2026-09-22
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Royal Bank of Canada.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

Similar Jobs

More Jobs at Royal Bank of Canada

More Information Technology Jobs

Find similar Senior IT Network Operations Analyst jobs: