JM Smucker Company

Senior IT Business Analyst, Marketing Operations & Information Services

JM Smucker Company • $85K — $110K *
Akron, OH 44312In-Person
Information Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in business analysis or related field
  • Strong team collaboration and relationship building skills
  • Excellent written and verbal communication abilities
  • Experience working with 3rd party software vendors
  • Proven project participation or management experience
  • Ability to produce key deliverables such as business cases and process flows
  • Self-directed with strong problem-solving and critical thinking skills

Responsibilities

  • Build and nurture relationships with business customers to understand their needs
  • Collaborate with Information Services (IS) to address business challenges
  • Document and solicit business and functional requirements from stakeholders
  • Identify and define potential solution options for process or system issues
  • Manage small to medium-sized projects from scoping to execution
  • Support change management and training processes
  • Troubleshoot and resolve software issues on a rotational basis

Benefits

  • Hybrid work arrangement with flexibility
  • Opportunities for continuous professional development
  • Engagement with diverse teams across the organization
  • Potential for involvement in innovative marketing technology solutions
  • Exposure to agile and waterfall project methodologies
Full Job Description
Your Opportunity as the Senior IT Business Analyst, Marketing Operations & Information Services

The role of a Senior Business Analyst on the Marketing Operations & IS team is to actively interface between our marketing business teams (Brand Marketing, Insights, Integrated Consumer Experience, Marketing Finance) and Information Services, translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. The Senior BA also supports business customers in their use of marketing technologies and technical solutions. This hands-on position requires strong technical acumen, relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Cultivate relationships and learn the business:
  • Build positive, trusting relationships with your business customers and develop a deep understanding of what they need
  • Foster strong collaborative relationships with IS team members and engage them in helping to solve business problems
  • Understand the data landscape and systems in your business area, including security and compliance obligations


Facilitate the work:
  • Consider ways to help the business be more efficient and effective in their work, driving toward understanding of root cause for pain points
  • Effectively solicit and document business and functional requirements from stakeholders
  • Define solution options to solve business process or system problems
  • Help scope and manage execution of small to medium size projects or efforts
  • Understand and successfully work in both an agile and waterfall project development models
  • Assist with change management or training deliverables
  • Facilitate project retrospectives, capture key learnings, and activate future change
  • Work productively with vendors when appropriate


Support and maintain existing things:
  • Learn and apply new technology, including low code/no code solutions
  • Support business customers in their use of marketing systems and technology
  • Identify and execute ways to reduce complexity, automate, standardize, and reduce technical debt
  • Understand and guide adherence to Corporate & IS Policies, standards, and controls
  • Design and execute accurate and complete test cases
  • Provide rotational 24x7 troubleshooting and resolutions for software issues
  • Develop Standard Operating Procedures (SOPs) to support new or revised business processes
  • Suggest and implement continuous improvements to reduce ongoing support demand
  • Support and guide entry level business analysts in this space


What we are looking for:

Minimum Requirements:
  • 3+ years of proven experience demonstrating the following:
    • You have developed strong team relationships, based on trust and collaboration
    • You have excellent communication skills, both written and verbal
    • You manage and facilitate successful, efficient meetings
    • You have interacted with 3rd party software vendors
    • You know and can learn technical systems from a business need standpoint
    • You have experience as a project participant or leading project management activities with a good understanding of project management methodology
    • You have created deliverables such as:
      • Business cases and business requirement documents
      • Functional Designs
      • Process Flows
      • Test Plans & Scripts
      • Cutover Plans
  • You are self-directed, proactive, and able to define, prioritize and execute work independently
  • You are a critical thinker and like to solve problems or make things better
  • You are curious, creative, willing to learn new things and apply new skills to make things better
  • You are resilient and able to pivot when things change
  • You desire to have an inclusive mindset and care about the people you work with
  • You work to be an effective communicator and collaborator, willing to constructively challenge and actively listen
  • You have a customer service mindset, but can set boundaries and keep a healthy work/life balance


Additional skills and experience that we think would make someone successful in this role (not required):
  • Consumer Packaged Goods experience
  • Sales and Marketing experience

About JM Smucker Company

J.M. Smucker Company manufactures and supplies spreads, warm beverages, sweeteners, condiments, decorating syrups, and milk products.

JM Smucker Company Careers

There has never been a more exciting time to explore the job opportunities at JM Smucker Company, a leader in the food industry known for its strong values and commitment to quality. As we continue to grow, we invite you to join our team of professionals, where innovation and leadership thrive. Work You’ll Do Join JM Smucker Company’s dynamic team to help drive growth and innovation in one of the most respected companies in the food sector. At JM Smucker, we are dedicated to transforming our business while upholding our unique culture of integrity and responsibility. Lead in a Unique Market Position At JM Smucker Company, you will find yourself at the crossroads of consumer needs and cutting-edge solutions. With a focus on diversity and professional development, we empower our employees to lead and innovate within the industry. Engage with a Skilled Team of Professionals Collaborate with over 7,000 dedicated employees who bring their skills and passion to our teams every day. At JM Smucker, we believe in nurturing talent through comprehensive training and development programs, ensuring that every team member can achieve their career goals. Introducing the JM Smucker Leadership and Innovation Initiative We are committed to fostering leadership and innovation across all levels of our company. This initiative is designed to support our employees in mastering their professional journey through continuous learning and leadership opportunities. Do Innovative Work Be part of a company that is as committed to innovation as it is to producing high-quality products. At JM Smucker Company, you will work on projects that challenge the status quo and push the boundaries of what is possible in the food industry. Be Part of a Great Team Experience a culture that values teamwork, leadership, and diversity. Our teams are made up of individuals from various backgrounds, working together to achieve common goals and drive success in the industry. Future-Proof Your Career With JM Smucker Company, your career is in good hands. We offer a variety of job opportunities, from internships to full-time positions, each accompanied by competitive benefits and the chance for growth. Whether you are just starting out or looking to advance your career, JM Smucker provides the resources and support to help you succeed. Explore Discover how our commitment to innovation leads to superior products and services: [Explore Our Innovations] Read more about how our teams are pioneering new techniques and flavors in the food industry. The JM Smucker Company Difference Our commitment to quality, innovation, and diversity sets us apart in the food industry. We believe that our employees are our greatest asset, and we are dedicated to their growth and development. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always looking for passionate, creative, and driven individuals to join our team. [SEARCH JM SMUCKER JOBS] Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JM Smucker Company. [SUBSCRIBE FOR JOB ALERTS]
Learn more about JM Smucker Company
Size
14,000 employees
Market Cap
$16.9 billion
Industry
Food & Beverages
Net Income
$955.6 million
Founded
1897
5 Year Trend
+1.6%
Revenue
$8.1 billion
* Ladders Estimates

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