The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As a subject matter expert in system integration and our product offerings, you will guide clients through the integration process, ensuring a seamless and successful implementation. Your responsibilities include project management, technical expertise, and client relationship management to ensure client satisfaction and project success.
What you'll do:
- Lead integration projects from initiation to completion, ensuring project timelines and milestones are met.
- Collaborate with clients to define and adhere to project scope, objectives, and deliverables.
- Assess client systems and requirements to design effective integration solutions
- Troubleshoot technical issues and provide solutions during the integration process.
- Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
- Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes.
- Serve as the primary point of contact for clients during integration projects.
- Maintain strong client relationships by providing exceptional service and support.
- Train client personnel on how to use integrated systems effectively.
- Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs.
- Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements.
- Work closely with third-party solution integrators to communicate client requirements and manage integration projects.
- Knowledge of and ability to speak effectively to Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL.
About you:
- Experience in technical consulting. This may include, but is not limited to, prior roles in solutions architecture, sales engineering, product management, or software development.
- An ability to understand how to organize and consolidate customers' data in various formats and from various source applications.
- Excellent project management skills and the ability to lead cross-functional teams.
- Proficiency in programming languages (JavaScript), APIs, and data transformation.
- Ability to translate business requirements into technical solutions.
- Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders.
- Critical thinking mindset and scrappy enough to think on your feet for customers.
- Excellent written, verbal and client-facing communication skills.
- Experience with Integration Tools such as Workato, Boomi, Tray.io and/or Zapier.
Nice to have:- Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field.
- Experience with ERPs such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, and other 3rd party integrations.
- Experience in the manufacturing industry.
- Knowledge of IoT Sensors, Historians, SCADA, PLCs and Industry 4.0 Technologies.
What's in it for you:- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
