About the role

The Senior Instructional Designer, Mortgage is the content production engine for ZHL's Mortgage Enablement team - solely focused on building high-quality training materials across all formats and mortgage fulfillment functions. Working within the curriculum architecture set by the Manager, Programs & Content Strategy, this role builds training materials, Highspot SOPs, and Zillow University eLearning courses that meet the team's standards for accuracy, engagement, and learner readiness. This is a role requiring deep instructional design expertise and the ability to operate independently on complex, ambiguous content challenges.

You Will Get To:

• Build training materials, job aids, SOPs, and eLearning content across all fulfillment functions (underwriting, processing, closing, funding, disclosure desk)
• Create and maintain Highspot SOPs in partnership with the content team and functional SMEs
• Develop ZU (Zillow University) courses in partnership with the Manager, Learning Design & Delivery
• Manage content revision cycles when process, system, or policy changes require material updates
• Support the Manager, Programs & Content Strategy on curriculum builds and content quality review
• Contribute to and help maintain the team's content standards and design frameworks
• Proactively identify content gaps and recommend curriculum improvements

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years of experience in instructional design, curriculum development, or content creation for a professional training environment
• Mortgage industry experience, with a demonstrated track record of building training content for mortgage sales or fulfillment audiences such as underwriting, processing, closing, funding, etc.
• Expert-level proficiency in eLearning authoring tools and LMS platforms
• Demonstrated ability to translate complex operational content from SME input into clear, learner-ready materials
• Strong command of adult learning principles and instructional design frameworks
• Ability to manage multiple concurrent content projects with minimal supervision - plans own work, resolves conflicts, keeps stakeholders informed
• Excellent writing and editing skills; high attention to detail on content quality, accuracy, and consistency
• Comfort with ambiguity; able to define scope and structure for content projects where requirements are not fully specified upfront
• Cross-functional collaboration skills; regularly coordinates with SMEs, managers, and delivery staff

Preferred Qualifications:

• Experience with Highspot or similar content management/enablement platforms
• Instructional design certification