Golden Star Technology, Inc. (GST) - Cerritos, CAAs a Senior Inside Sales Representative, you will play a key role in supporting customer accounts, managing order workflows, and ensuring seamless, accurate delivery of technology solutions. Your responsibilities will include:
- Preparing customer quotes, including pricing validation, delivery timelines, and terms.
- Processing customer purchase orders with accuracy and speed.
- Managing order status through backlog reports, open orders, customer portals, and internal systems.
- Monitoring and following up on quotes, orders, and customer inquiries to ensure timely resolution.
- Coordinating cross-functionally with internal teams and external partners to ensure smooth order fulfillment and on-time delivery.
- Acting as a primary liaison between customers, sales teams, and suppliers.
- Supporting business development efforts and assisting with Requests for Quotes (RFQs).
- Providing consistent, high-quality account management to both new and existing clients.
If you thrive on organization, communication, and proactive customer engagement, this is a role you can truly shine in.
What You Bring- 5-7 years of inside sales experience, ideally in technology, IT solutions, manufacturing, distribution, or other customer-facing technical environments.
- Experience selling technology solutions, networking hardware, AV solutions, managed services, cloud services, cybersecurity solutions, or other complex B2B products is highly preferred.
- Proven negotiation and upselling skills, with the ability to build strong, long-term customer relationships
- Confidence in preparing, presenting, and refining customer quotes.
- Experience using ERP systems and strong proficiency in Microsoft Excel (spreadsheets, formulas, data tracking).
- Excellent written communication skills, particularly via email.
- Strong attention to detail, accuracy, and organizational skills.
- Ability to manage multiple priorities and perform effectively in a deadline-driven environment.
- Resourceful problem-solving skills with sound critical thinking.
- A proactive, collaborative self-starter mindset with a commitment to exceptional customer service.
Is This You?You thrive in a fast-moving, customer-centric environment. You stay calm under pressure, juggle multiple priorities with confidence, and bring clarity and structure to complex tasks. You enjoy working closely with both customers and colleagues, and you take pride in delivering accurate, timely results. If this describes you, we look forward to meeting you.
Compensation & BenefitsGST offers a comprehensive package designed to support your well-being and long-term success:
- Competitive salary
- Medical, dental & vision insurance
- 401(k) plan
- Paid vacation
- Additional company perks and employee programs
