About The Role: As part of the IT Infrastructure Engineering team within the broader IT Experience organization (IT Operations + IT Engineering), you will be instrumental in designing and supporting the systems that power our global workforce. We are looking for a hands-on IT Engineer with deep expertise in global network infrastructure, cloud applications, endpoint management, and security.
What You'll DoAs an IT Infrastructure & Cloud Engineer, you will:
- Collaboration Platforms Management: Oversee collaboration tools like Microsoft Teams, Zoom, Slack, Office 365, and GitHub, ensuring seamless integration, security, scalability, and adherence to ISO 27001, SOC2, and ISO 9001 compliance standards. Drive the adoption of AI features (e.g., Microsoft Copilot) to enhance productivity and collaboration.
- Identity and Access Management: Oversee SSO and MFA integration using tools like Okta for secure access across enterprise applications, ensuring compliance with security and identity management standards.
- Security Measures: Implement security best practices, including encryption and access control mechanisms, ensuring compliance with relevant security regulations.
- Operating Systems Administration: Secure and optimize Linux (CentOS/RedHat/Ubuntu), macOS, and Windows systems to meet performance and security standards, in alignment with ISO 27001, SOC2, and ISO 9001.
- IT Asset Management: Use Snipe-IT to track and manage IT assets, handle check-ins/check-outs, generate QR codes, and manage warranties and licenses, ensuring compliance with ISO 9001 quality standards.
- System Monitoring: Set up monitoring and logging with tools like Grafana, ELK Stack, and Loki to ensure system performance, reliability, and compliance with relevant security and quality standards.
- Cloud Infrastructure Management: Design and maintain scalable, secure cloud environments on AWS, utilizing EC2, RDS, S3, and VPC, ensuring compliance with ISO 27001 and SOC2 standards.Automated Deployments: Use IaC tools (Terraform, Ansible, CloudFormation) to automate cloud resource provisioning and configuration, ensuring compliance with security and quality management frameworks.
- Engineering Team Collaboration: Work with product teams to improve application scalability and automate development and release processes, ensuring quality and security compliance.
- On-Call Support: Provide global on-call support for critical systems and services.
Required Qualifications:- 6-10 years of experience in complex network infrastructure management, AWS network operations, and security practices.
- Proven expertise in IT infrastructure management, including network operations and cloud security within AWS environments.
- Strong understanding of security best practices and protocols for cloud systems, including encryption, access control, and identity management.
- Bachelor's degree in computer science or related field.
- Hands-on experience with AWS services like EC2, RDS, S3, VPC, and other cloud-based technologies.
- Experience with identity and access management tools like Okta, as well as SSO and MFA implementations.
- Experience in managing collaboration platforms such as Microsoft Teams, Zoom, Slack, and Office 365, ensuring compliance with security and regulatory standards.
- Familiarity with tools like Grafana, ELK Stack, Terraform, Ansible, and CloudFormation for infrastructure automation.
- Experience in leading security and compliance efforts in accordance with ISO 27001, SOC2, and ISO 9001.
Additional Information:
- On-Site Role: This is an on-site position with a requirement to work 5 days a week at the office.
- Visa Sponsorship: We are unable to provide visa sponsorship for this role.
The base salary range for this full-time position is $150K to $200K. Our total compensation packages includes base salary, bonus eligibility, and equity.Your base salary range and title will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.
We offer a comprehensive benefit package including:
- Medical, Dental, and Vision insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
- Life, Short-Term Disability, and Long-Term Disability Insurance
- Paid Time Off and Paid Holidays
- Employee Referral Program
- 401K
- Social events (summer picnic, holiday party, team lunches, etc.)
- On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)
